Nichquisha Trejo
customer service represenitive
Temple,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
Temple, TX
03.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
TTEC
Temple, TX
12.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Clerk Processor
US Army
Temple, TX
12.2014 - 11.2017
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
Education
High School Diploma -
Temple High School
Temple, TX06.2014
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Information Inputting
- Active Listening
- Data Entry and Maintenance
- Customer Account Management
Timeline
Customer Service Representative
Teleperformance
03.2019 - 01.2022
Customer Service Representative
TTEC
12.2017 - 12.2018
Clerk Processor
US Army
12.2014 - 11.2017
High School Diploma -
Temple High School
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