Nick Aiello
Summary
Dynamic and self-motivated professional with a strong sense of innovation and accountability. Demonstrates exceptional creative problem-solving skills, effective time management, and adaptability in diverse environments. Proficient in data analysis and interpretation, complemented by strong communication and team collaboration abilities. Committed to leveraging these skills to drive organisational success and achieve career growth.
Overview
7
7
years of professional experience
Work history
Customer Service & Engagement Manager (Part-time)
Harp-E / Joris Beets Design
London, UK (Remotely from USA)
10.2024 - Current
- Manage remote customer service and communications operations for London-based musical instrument manufacturer
- Coordinate global shipment logistics and resolve international customs processes with distributors and consumers
- Co-manage Harp-E social media network by curating content and engaging followers
- Establish brand partnerships with a network of influencers and content creators
Underwriting Support Assistant - Backend Audit
State Farm Insurance - Corporate
Bloomington, USA
04.2024 - Current
- Manually process final audits to reflect correct payroll amounts and calculate the correct annual premiums on commercial insurance policies
- Finalize annual insurance billing terms, balancing company and customer ledger records
- Developed an efficiency tool, tracking monthly productivity rates and professional quotas
Maître d' (Part-time)
Biaggi's Restorante Italiano
Bloomington, Illinois
11.2022 - 07.2025
- Managed front-of-house restaurant operations for a fine dining establishment during lunch and dinner services
- Assigned tables to waiters/waitresses and planned out the distribution of reservations to ensure a stable restaurant workflow
- Clearly and promptly communicated pertinent information to all areas of staff, maintaining a level of organization and professionalism
- Cultivated relationships with guests for increased loyalty and return visits
Underwriting Support Assistant - Frontend Audit
State Farm Insurance - Corporate
Bloomington, USA
01.2023 - 04.2024
- Coordinated underwriter updates to commercial insurance policies reflecting current customer information and financial records
- Transcribed policy data from underwriting and agent documents into corporate database software
- Collaborated with departmental team members to provide proficient service to customers and clients
Office Clerk
Springfield Pepsi-Cola
Springfield, Illinois
02.2019 - 08.2019
- Office role during a gap semester prior to my enrollment at the University of Illinois
- Called customers weekly to schedule orders and responded to incoming calls
- Managed truck shipment logistics, coordinating driver schedules and warehouse product staging
- Strengthened community support by overseeing charitable donations and coordinating local requests for Springfield Pepsi-Cola
Education
Bachelor of Arts - in Music
University of Illinois at Urbana-Champaign
Champaign 08/2019 - 05/2022
Skills
- ENTER PER APPLICATION
Visa & Work Eligibility
- Relocating to London in August 2026
- Hold a UK High Potential Individual (HPI) visa (Aug 2026 – Aug 2028)
- Eligible to work in the UK without restriction
Affiliations
- Musical composition and production
- Acrylic painting and ink drawing
- International travel/backpacking
References
References available upon request.
Timeline
Customer Service & Engagement Manager (Part-time)
Harp-E / Joris Beets Design
10.2024 - Current
Underwriting Support Assistant - Backend Audit
State Farm Insurance - Corporate
04.2024 - Current
Underwriting Support Assistant - Frontend Audit
State Farm Insurance - Corporate
01.2023 - 04.2024
Maître d' (Part-time)
Biaggi's Restorante Italiano
11.2022 - 07.2025
Office Clerk
Springfield Pepsi-Cola
02.2019 - 08.2019
Bachelor of Arts - in Music
University of Illinois at Urbana-Champaign
08/2019 - 05/2022