Nick Borden
Los Angeles,CA
Summary
I am an enthusiastic and reliable professional, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and keep a positive attitude in stressful situations and high-volume environments. Also, an efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
5
5
years of professional experience
Work History
Server
Lowboy (Park Bars Hospitality)
03.2022 - 10.2023
- Remained calm and poised throughout busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Buffalo Wild Wings
09.2018 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Diamond Ranch High School
Pomona, CA06.2016
Skills
- Exceptional hospitality
- Calm composure in stressful environments
- Bar and kitchen knowledge
- Safe Food Handling
- Food Running
- Consistent work ethic
- Comfortable problem solving
Timeline
Server
Lowboy (Park Bars Hospitality)
03.2022 - 10.2023
Server
Buffalo Wild Wings
09.2018 - 02.2022
High School Diploma -
Diamond Ranch High School
Similar Profiles
Lucas CampbellLucas Campbell
Lowboy Food Runner/Barback at LowboyLowboy Food Runner/Barback at Lowboy
Dashiel McClaryDashiel McClary
Bartender at LowBoyBartender at LowBoy
Shanise L BrowneShanise L Browne
Concierge at Hide Park HospitalityConcierge at Hide Park Hospitality
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts