Nick Buhr
Paxton,IL
Summary
Dynamic professional with a proven track record in customer satisfaction and sales expertise, notably at Copper Creek Contractors. Skilled in project estimation and relationship building, I excel in enhancing client satisfaction and exceeding sales targets. My background includes successfully managing customer relations and leveraging repair recommendations to achieve goals.
Overview
10
10
years of professional experience
Work History
Roofing Sales Representative
Copper Creek Contractors
07.2024 - Current
- Complete roof inspections and advise homeowners on any damage or wear issues discovered.
- Build Estimates for Roof and siding replacement in Acculynx.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Work with insurance companies to approve supplements and release depreciation.
Service Advisor
Napleton's Toyota of Urbana
09.2022 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Utilized CDK service to track service orders, update customer records, and build estimates.
- Worked with Extended warranty companies and fleet maintenance companies to receive approval for service work.
Ford Performance Automotive Service Advisor
Ford City
09.2020 - 09.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Managed all performance vehicle maintenance and vehicle builds.
Service Technician
Ford City
01.2015 - 09.2020
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Complete warranty repairs and recalls.
Lube Service Technician
Sullivan Parkhill Chevrolet
08.2014 - 01.2015
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Kept shop clean and shop tools maintained.
Education
Applied Science - Automotive Technology
Parkland College
Champaign, ILSkills
- Customer service
- Customer relations
- Sales expertise
- Relationship building
- Customer satisfaction
- Complaint handling
- Repair recommendations
- Goal-oriented mindset
- Sales strategies
- Project estimation
- Problem-solving
- Attention to detail
Timeline
Roofing Sales Representative
Copper Creek Contractors
07.2024 - Current
Service Advisor
Napleton's Toyota of Urbana
09.2022 - 07.2024
Ford Performance Automotive Service Advisor
Ford City
09.2020 - 09.2022
Service Technician
Ford City
01.2015 - 09.2020
Lube Service Technician
Sullivan Parkhill Chevrolet
08.2014 - 01.2015
Applied Science - Automotive Technology
Parkland College
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