Nick Carano
Reno
Summary
Dynamic professional with extensive experience in service navigation and conflict resolution, notably as a Site Navigator at Karma Box Project. Proven ability to enhance guest satisfaction through empathetic engagement and effective problem-solving. Skilled in resource coordination, fostering strong relationships, and implementing improvements that drive operational excellence.
Overview
14
14
years of professional experience
Work History
Site Navigator
Karma Box Project
Reno, NV
05.2025 - Current
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Welcome and orient new shelter guests, ensuring a respectful, trauma-informed approach.
- Assist clients in understanding and accessing available shelter services and community resources.
- Work closely with case managers, housing specialists, and outreach teams to develop individualized service plans.
Guest Service Manager
Tamarack Junction Casino
Reno, NV
07.2018 - 05.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
Manager in Training
Circus Circus Hotel & Resort
Reno, NV
10.2014 - 09.2016
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Gained knowledge of company policies, protocols and processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Valet Parking Attendant
The Atlantic Hotel & Spa
Fort Lauderdale, FL
02.2011 - 11.2013
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
High School Diploma -
Reno High School
Reno, NV06-2006
Skills
- Team coordination experience
- Conflict resolution and de-escalation
- Nonjudgmental engagement
- Service navigation and referrals
- Rersource coordination
Timeline
Site Navigator
Karma Box Project
05.2025 - Current
Guest Service Manager
Tamarack Junction Casino
07.2018 - 05.2021
Manager in Training
Circus Circus Hotel & Resort
10.2014 - 09.2016
Valet Parking Attendant
The Atlantic Hotel & Spa
02.2011 - 11.2013
High School Diploma -
Reno High School