Nick Carano
Reno
Summary
Dynamic professional with extensive experience in service navigation and conflict resolution, notably as a Site Navigator at Karma Box Project. Proven ability to enhance guest satisfaction through empathetic engagement and effective problem-solving. Skilled in resource coordination, fostering strong relationships, and implementing improvements that drive operational excellence.
Overview
14
14
years of professional experience
Work History
Site Navigator
Karma Box Project
05.2025 - Current
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Welcome and orient new shelter guests, ensuring a respectful, trauma-informed approach.
- Assist clients in understanding and accessing available shelter services and community resources.
- Work closely with case managers, housing specialists, and outreach teams to develop individualized service plans.
Guest Service Manager
Tamarack Junction Casino
07.2018 - 05.2021
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
Manager in Training
Circus Circus Hotel & Resort
10.2014 - 09.2016
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Gained knowledge of company policies, protocols and processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Valet Parking Attendant
The Atlantic Hotel & Spa
02.2011 - 11.2013
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Education
High School Diploma -
Reno High School
Reno, NV06-2006
Skills
- Team coordination experience
- Conflict resolution and de-escalation
- Nonjudgmental engagement
- Service navigation and referrals
- Rersource coordination
Timeline
Site Navigator
Karma Box Project
05.2025 - Current
Guest Service Manager
Tamarack Junction Casino
07.2018 - 05.2021
Manager in Training
Circus Circus Hotel & Resort
10.2014 - 09.2016
Valet Parking Attendant
The Atlantic Hotel & Spa
02.2011 - 11.2013
High School Diploma -
Reno High School
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