Nick Charles
Brooklyn
Summary
Dynamic professional with a proven track record at Progressive, excelling in claims analysis and customer service. Skilled in decision-making under pressure and logbook management, I effectively identified trends to enhance processing efficiency. A reliable team player, I consistently foster collaboration and maintain high standards in all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver Specialist
Uber And Lyft
04.2020 - Current
- Ensured compliance with safety regulations and company policies while operating vehicles.
- Provided high-quality customer service by addressing rider inquiries and resolving issues promptly.
- Monitored vehicle performance and conducted routine maintenance checks to ensure operational efficiency.
- Assisted in onboarding new drivers, providing guidance on app usage.
Claims Analyst
Progressive
02.2025 - 08.2025
- Analyzed claims data to identify trends and discrepancies for accurate processing.
- Collaborated with team members to resolve customer inquiries and enhance service efficiency.
- Reviewed documentation to ensure compliance with company policies and regulations.
- Assisted in evaluating complex claims, contributing to timely decision-making processes.
Sales Agent
Nike
04.2024 - 08.2024
- Assisted customers in selecting products, enhancing overall shopping experience.
- Executed sales transactions accurately, ensuring efficient checkout process.
- Developed product knowledge to provide informed recommendations to clients.
- Collaborated with team members to maintain store presentation and organization.
Paraprofessional
Department Of Education
03.2016 - 06.2022
- Supported teachers by implementing individualized education plans for diverse student needs.
- Assisted in classroom management, fostering a positive learning environment for students.
- Collaborated with educational staff to enhance instructional strategies and student engagement.
- Monitored student progress, providing feedback to educators on academic performance.
Education
Associate of Science - Nursing
Kingsborough Community College
Brooklyn, NY06-2015
High School Diploma -
Academy For Conservation And The Environment
Brooklyn06-2014
Skills
- Logbook management
- Decision-making under pressure
- Team collaboration
- Excellent navigation
- Punctual and reliable
- Route determination
Certification
- BCaBA - Board Certified Behavior Assistant Behavior Analyst
Timeline
Claims Analyst
Progressive
02.2025 - 08.2025
Sales Agent
Nike
04.2024 - 08.2024
Driver Specialist
Uber And Lyft
04.2020 - Current
Paraprofessional
Department Of Education
03.2016 - 06.2022
Associate of Science - Nursing
Kingsborough Community College
High School Diploma -
Academy For Conservation And The Environment