Nick Cody
Seattle
Summary
Highly effective Investigations Specialist and Event Producer recognized for applying expertise in communications and strategy to both executive-level escalations and local comedy event production. Proven track record in process optimization, policy development, fraud analysis and successfully scaling high-impact projects. Provides reliability, experience and flexibility in handling complex and unpredictable tasks with immediate customer and seller impact as well as executive visibility.
Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and cross-organization communication abilities.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Sr. Executive Escalations Investigator
Amazon
Seattle
11.2019 - 03.2026
- Acted as the go-to expert for the toughest Buyer Risk and Chargeback escalations, handling sensitive issues directly for the CEO, SVPs, VPs, and Direct Managers.
- Translated complicated fraud processes into clear, plain-English summaries for executive write-ups and public relations responses.
- Slashed our team's response time, taking the SLA from a 1-hour acknowledgment/24-hour resolution window down to 15 minutes and 1 hour.
- Used Generative AI to simplify messy data sets and automate reports so leadership could make faster, better decisions.
- Wrote and updated the communication templates that our global teams use to talk to both customers and internal stakeholders.
- Partnered with Program Managers and Risk Management to figure out the root causes of fraud and fix the actual policies instead of just putting out fires.
Sr. Chargebacks Investigator
Amazon
Seattle
09.2016 - 11.2019
- Served as the subject matter expert for high-dollar fraud investigations, working directly with major payment processors like American Express, Discover, and Chase.
- Built a monthly reporting system so operational teams actually got recognized for the hard work they were doing in the trenches.
- Cut out the busywork-like leading the effort to kill off an outdated manual fax process-so the team could focus on things that actually improved the customer experience.
- Authored the training materials and ran 'brown bag' sessions to teach new hires and partner teams how our chargeback workflows actually operate.
T2 Senior Investigator Xbox LIVE
Microsoft
Redmond
08.2013 - 03.2016
- Hunted down network threats, ranging from harassment, phishing scams and account theft to serious child safety violations.
- Served as the main point of contact for Law Enforcement escalations relating to threats of self-harm and built the critical response training program and standard operating procedures for how employees should handle these sensitive cases.
- Learned to write and refine custom SQL queries to catch the most egregious policy violators on the network.
Education
B.S. - Journalism
University of Oregon
Eugene, ORSkills
- Executive Escalations
- Buyer/Seller Communications
- Buyer Risk Investigations (BRI)
- Fraud Mitigation
- Global Policy Development
- Customer Service
- Process Improvement
- Policy Enforcement
- Generative AI for Data Simplification
- SQL
- Microsoft Office Suite
- Photoshop/Adobe Suite
- Public Speaking
- Executive Writing
- Event Management
- Cross-team collaboration
Personal Information
Title: Investigations Specialist & Event Producer
References
- Dylan Keeling, Former Direct Manager at Amazon, ddkeeling@gmail.com, 425-599-0232
- Andrew Golden, Former Direct Manager at Amazon, andyauen@gmail.com, 267-625-7449
- Noah Rubin, LMHC, Behavioral Health Counselor - Providence Hospital, Therapy Private Practice Owner, Noah Ruben PLLC, Comedy Producer - The Rickshaw Restaurant and Lounge, noahrubincounseling@proton.me, 206-501-5777
Community Philanthropic Organizing
Scaled standard live entertainment formats into high-impact community initiatives, organizing charitable shows such as an annual Tapped Out Toy Drive for Holly's House and a food drive benefiting the Highline Food Bank.
Production
Produced over 30 successful live events, including Tapped Out Comedy and the Read The Room Comedy Show, directing all aspects of venue logistics, talent coordination, and live technical execution., Designed targeted promotional campaigns using AI-driven digital content, making high-level billing and design decisions that keep the focus on elevating the overall production brand to drive ticket sales and audience turnout.
Timeline
Sr. Executive Escalations Investigator
Amazon
11.2019 - 03.2026
Sr. Chargebacks Investigator
Amazon
09.2016 - 11.2019
T2 Senior Investigator Xbox LIVE
Microsoft
08.2013 - 03.2016
B.S. - Journalism
University of Oregon