Nick Cooley
Montpelier,VA
Summary
Accomplished Service Technician at Quality Concrete Construction Inc, skilled in diagnostics and preventive maintenance. Enhanced equipment reliability and safety, while fostering customer satisfaction through effective communication. Leveraged troubleshooting expertise to resolve issues efficiently, achieving a 20% reduction in downtime. Proficient in inventory management and committed to operational excellence.
Overview
14
14
years of professional experience
Work History
Service Technician
Quality Concrete Construction Inc
01.2021 - Current
- Performed routine inspections to ensure equipment functionality and safety standards.
- Executed preventive maintenance tasks to extend equipment lifespan and enhance reliability.
- Trained customers on equipment operation and maintenance procedures for improved usability.
- Collaborated with team members to streamline service processes and improve efficiency.
- Conducted system diagnostics to identify faults and implement effective solutions.
- Implemented safety measures during installations and repairs to protect team and clients.
- Assisted in inventory management of parts and tools to maintain operational readiness.
- Facilitated communication between customers and management to address service expectations.
Store Manager
The Fresh Market
03.2017 - 11.2020
- Developed and implemented training programs to enhance staff development and performance.
- Facilitated team meetings to promote communication and collaboration among employees.
- Executed visual merchandising strategies to optimize product displays and enhance customer engagement.
- Monitored sales performance and adjusted strategies to meet changing market demands.
- Ensured operational compliance with company policies and health regulations.
- Conducted regular inventory audits to maintain accuracy and minimize shrinkage.
- Built strong relationships with local suppliers to enhance product quality and availability.
- Resolved operational issues promptly to maintain store efficiency and customer satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
IT Technician
Phillip Sales
05.2012 - 03.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Associate of Applied Science - Business
J. Sargeant Reynolds Community College
Richmond, Virginia, VA05-2015
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Repair techniques
- Power tool proficiency
- Equipment troubleshooting
- Service reports
- Diagnostics expertise
- Time tracking
- Inventory management
Languages
English
Full Professional
Timeline
Service Technician
Quality Concrete Construction Inc
01.2021 - Current
Store Manager
The Fresh Market
03.2017 - 11.2020
IT Technician
Phillip Sales
05.2012 - 03.2018
Associate of Applied Science - Business
J. Sargeant Reynolds Community College