Summary
Overview
Work History
Education
Skills
Timeline
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Nick Dewhurst

Lillian,USA

Summary

A self-starting educator, trainer, guide, mentor and leader with 25 years of teaching experience with children, teenagers, and young adults in a variety of settings. Ability to handle complex issues while effectively managing expectations. Flexible, adaptable and proactive in resolving emerging issues. A proven Apple employee with sharp decision making skills and a focus on individual development. Demonstrated people management and administrative skills.

Overview

14
14
years of professional experience

Work History

Teacher

Baldwin County Board of Education
08.2023 - Current
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Created assessment tools including rubrics, tests, quizzes and projects to measure student progress.
  • Participated in district-wide social studies curriculum development for 2024/2025 school year.
  • Integrated digital tools into lessons to engage all learners in meaningful tasks.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Chaplain, Commander

United States Navy.
01.2011 - Current
  • Provided coaching and mentoring to Sailors and Marines regarding problematic life issues
  • Developed standard operating procedures for newly created department
  • Provided training to multiple Sailors in a virtual and in-person environment on a wide-range of topics
  • Directly supervised eight individuals to provide a coordinated plan to execute religious ministry in combat environment

Fraud Prevention Specialist

Apple, Inc.
01.2018 - 06.2023
  • Reviewed and analyzed simple to complex transactions and customer accounts to detect unauthorized activity in the AMP and Apple Cash fraud spaces
  • Analyzed complex data for the purposes of risk mitigation using multiple internal tools for investigations
  • Proposed and implemented solutions to improve processes resulting in a 25% reduction in case handle time across the AMP and APC fraud ecosystems

iTunes Store Senior Advisor

Apple, Inc.
01.2012 - 01.2018
  • Analyzed iTunes T2 call data and accounts and provided recommendations and solutions for issues affecting a rapidly expanding call queue to management
  • Tailored communication and style to differing audiences

iOS Advisor

Apple, Inc.
01.2011 - 01.2012
  • Provided extraordinary customer service, troubleshooting, for all iOS lines of business
  • Trained as backup team manager

Education

Master's of Education - Education

University of West Alabama
Livingston, AL
12-2024

Masters of Divinity -

Liberty University
Lynchburg, VA
01.2012

Masters of Biblical Exposition -

Pensacola Christian College
Pensacola, FL
01.2011

Bachelor of Science - Business Management

Pensacola Christian College
Pensacola, FL
01.2001

Skills

  • Collaborative learning
  • Group and individual instruction
  • Analytical mindset
  • Technical acumen

Timeline

Teacher

Baldwin County Board of Education
08.2023 - Current

Fraud Prevention Specialist

Apple, Inc.
01.2018 - 06.2023

iTunes Store Senior Advisor

Apple, Inc.
01.2012 - 01.2018

Chaplain, Commander

United States Navy.
01.2011 - Current

iOS Advisor

Apple, Inc.
01.2011 - 01.2012

Masters of Divinity -

Liberty University

Masters of Biblical Exposition -

Pensacola Christian College

Bachelor of Science - Business Management

Pensacola Christian College

Master's of Education - Education

University of West Alabama

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Nick Dewhurst