Summary
Overview
Work History
Education
Skills
Timeline
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Nick DiCola

New Lenox,IL

Summary

Proven achiever with extensive experience as an Online Reseller for Ebay and Depop, enhancing conversion rates through expert product description writing and superior customer service. Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering Seven-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.Excelled in brand building and market research, significantly improving delivery efficiency at Dominos.

Overview

8
8
years of professional experience

Work History

Online Reseller

Ebay and Depop
01.2017 - Current
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.

Night Shift Delivery Driver Manager

Dominos
05.2022 - 07.2023
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Created detailed reports on driver performance metrics, providing valuable insights into areas requiring targeted improvements.
  • Handled customer complaints professionally, resolving issues promptly and maintaining positive client relationships.
  • Coordinated with sales representatives to ensure accurate, up-to-date information was available for clients regarding their orders'' status.

Camp Counselor

Mokena Park District
05.2021 - 07.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Education

Bachelor of Business Administration - Business Administration

Illinois State University
Normal, IL
05.2024

Skills

  • Product description writing
  • Brand building
  • Tax and legal compliance
  • Promotional strategies
  • Market research abilities
  • Return policy management

Timeline

Night Shift Delivery Driver Manager

Dominos
05.2022 - 07.2023

Camp Counselor

Mokena Park District
05.2021 - 07.2021

Online Reseller

Ebay and Depop
01.2017 - Current

Bachelor of Business Administration - Business Administration

Illinois State University

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Nick DiCola