NICK DOLLAR
Kansas City,MO
Summary
Results-focused automotive service leader with experience managing technicians, advisors, and daily service operations. Strengths include improving customer satisfaction and retention, reviewing repair orders for accuracy, resolving warranty issues, and using shop performance data to guide priorities. Brings hands-on leadership that supports team performance and operational consistency.
Overview
19
19
years of professional experience
Work History
Automotive Service Manager
Oakes Kia
North Kansas City, Missouri
07.2026 - 10.2026
- Hired, trained, and supervised a team of automotive service technicians.
- Trained staff on service standards, processes, and dealership procedures.
- Managed daily operations to ensure smooth workflow and efficiency. to maintain compliance with annual budget goals.
- Implemented processes to improve customer satisfaction and retention.
- Handled customer concerns and supported satisfaction in the dealership service area.
- Resolved customer disputes by listening attentively and providing tailored solutions. by listening attentively to their concerns and finding appropriate solutions.
- Assisted in resolving warranty claims between customers and manufacturers.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, set priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented policies and procedures for an efficient workflow.
- Prepared monthly financial statements for review by upper management.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Cultivated relationships with vendors to secure cost-effective repair options for customers.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Automotive Service Manager
Oakes Kia of Olathe
Olathe, Kansas
09.2025 - 06.2026
- Developed a skilled team of automotive service technicians to enhance service quality.
- Trained staff on service standards, processes, and dealership procedures.
- Implemented processes to improve customer satisfaction and retention.
- Addressed customer concerns to enhance satisfaction in the dealership service area.
- Addressed customer disputes by listening to their concerns and offering effective resolutions.
- Supervised technicians, advisors, and repair order workflow.
- Reviewed repair orders for accuracy, labor, and warranty details.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Cultivated relationships with vendors to secure cost-effective repair solutions for customers.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Designed training programs for new hires based on their skill level and experience.
- Reviewed employee performance to offer actionable feedback and foster professional growth.
- Prepared monthly financial statements for review by upper management.
- Developed and implemented policies and procedures for an efficient workflow.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, set priorities and goals.
- Assisted in resolving warranty claims between customers and manufacturers.
Automotive Service Manager
Robert Brogden's Olathe Kia
Olathe, KS
05.2023 - 09.2025
- Managed service drive operations at Robert Brogden's Olathe Kia.
- Hired, trained, and supervised a team of automotive service technicians.
- Trained staff on service standards, processes, and dealership procedures.
- Resolved customer concerns and supported satisfaction in the dealership service area.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Verified repair orders for accuracy, ensuring correct labor details and warranty information.
- Assisted in resolving warranty claims between customers and manufacturers.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Evaluated shop productivity reports to assess goal attainment and identify improvement areas.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Implemented processes to improve customer satisfaction and retention.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Oversaw daily functions to ensure smooth operations. to maintain compliance with annual budget goals.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Created marketing plans for the service department to attract more customers.
- Prepared monthly financial statements for review by upper management.
- Developed and implemented policies and procedures for an efficient workflow.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, set priorities and goals.
SERVICE LANE MANAGER
PREMIER VOLVO OVERLAND PARK
08.2009 - 05.2023
- Oversaw daily operations on service drive, ensuring optimal customer care and satisfaction.
- Supported team in achieving and maintaining high CSI scores through effective management of manufacturer surveys.
- Work closely with technicians, advisors, parts, and warranty admin to verify repairs completed correctly and in accordance with policy and procedure as outlined by Volvo Cars North America
- Resolved customer retention and policy matters through effective communication with VCNA.
- Managed inventory flow of new and used cars across the dealership throughout the workplace and verified the quality of vehicles completed.
- Work with members of management on setting and pursuing goals and the requirements of team members. Also keeping accurate logs of daily/monthly. Yearly goals.
VALET
LANIER PARKING SOLUTIONS
12.2007 - 04.2009
- Operated nighttime valet services at KC Power and Light District, managing car logistics, ticket handling, customer keys, and nightly cash drops.
- Greeted guests and delivered courteous valet service at Lanier Parking Solutions locations
- Parked and retrieved vehicles following parking lot safety and traffic procedures
- Managed vehicle keys, tickets, and guest information with careful organization
- Coordinated nightly activities for crew of 5-6, streamlining service delivery.
Education
CERTIFICATE - MACHINE TOOL TECH
STATE FAIR COMMUNITY COLLEGE
05-2007
GENERAL HIGH SCHOOL DIPLOMA -
WARSAW HIGH SCHOOL
05-2007
NCM Service Manager 1
Skills
- Repair order management
- Shop productivity analysis
- Warranty administration
- Budget management
- Vast knowledge on a wide variety of programs used daily in the Automotive Service environment
- Customer relations
- Technical communication
- Able to work well with others on projects as well as take the lead if and when needed
- Conflict resolution
ACTIVITIES
When I am not at work I like to spend time with my family, I have 3 daughters and a wife that love the outdoors. We try to regularly take trips to either the Ozarks, Arkansas mountains or Oklahoma sand dunes. I also participate in occasional golfing and most recently some autocross events with friends and fellow team members from work. I like to get my hands dirty whenever possible from building/maintain my own vehicles to working on the house.
Timeline
Automotive Service Manager
Oakes Kia
07.2026 - 10.2026
Automotive Service Manager
Oakes Kia of Olathe
09.2025 - 06.2026
Automotive Service Manager
Robert Brogden's Olathe Kia
05.2023 - 09.2025
SERVICE LANE MANAGER
PREMIER VOLVO OVERLAND PARK
08.2009 - 05.2023
VALET
LANIER PARKING SOLUTIONS
12.2007 - 04.2009
CERTIFICATE - MACHINE TOOL TECH
STATE FAIR COMMUNITY COLLEGE
GENERAL HIGH SCHOOL DIPLOMA -
WARSAW HIGH SCHOOL
NCM Service Manager 1