Steve Pfeiffer
Arnold
Summary
Experienced automotive service professional with a strong background in customer service, repair order management, estimating costs, and warranty processing. Known for clear communication, accurate documentation, and keeping service operations on track.
Overview
41
41
years of professional experience
Work History
Automotive Service Writer
Mini of St.louis
05.2021 - Current
- Prepared accurate repair orders, estimates, and documentation for technician workflows.
- Advised customers on maintenance needs, repair recommendations, and service timelines.
- Communicated vehicle status updates and authorization requests throughout repair process.
- Communicated vehicle status updates and authorization requests throughout the repair process.
- Reviewed warranty coverage, recalls, and service contracts for eligible repairs.
- Collaborated with technicians to clarify concerns and improve repair order accuracy.
- Resolved customer concerns professionally while maintaining satisfaction and retention.
- Tracked closed repair orders, follow-up tasks, and delivery readiness in dealership systems.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Advised management members on customer issues or mechanical repair problems.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
Service Technician
Autohaus Bmw
01.1986 - 05.2021
- Diagnosed mechanical and electrical issues using BMW diagnostic equipment and service information.
- Inspected vehicle systems to identify wear, safety concerns, and required maintenance.
- Repaired engines, brakes, suspension, and driveline components to restore performance.
- Performed scheduled maintenance, fluid services, and multi-point inspections for customer vehicles.
- Calibrated and reset onboard systems after repairs using manufacturer procedures.
- Documented service findings, repair actions, and parts needs for accurate work orders.
- Mentored junior technicians on diagnostics, repair methods, and quality standards.
- Coordinated with service advisors and parts staff to support efficient workflow and timely completion.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Education
High School Diploma -
Affton
Affton Mo01-1981
Skills
- Warranty management
- Service estimating
- Repair order management
- Technical diagnostics
- Appointment scheduling
- Repair order processing
- Customer service
- Communicating with clients
- Customer service
- Empathy and patience
Timeline
Automotive Service Writer
Mini of St.louis
05.2021 - Current
Service Technician
Autohaus Bmw
01.1986 - 05.2021
High School Diploma -
Affton