Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Miller

Pittsburgh,PA

Summary

Dedicated Automotive Service Writer with over 9 years of experience in the automotive industry. Proven track record in resolving customer inquiries and preparing detailed work orders, ensuring efficient service delivery and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Automotive Service Writer

Butler Street Motor Works
Pittsburgh, Pennsylvania
09.2016 - Current
  • Provided quotes for services based on customer needs and vehicle condition.
  • Educated customers on vehicle maintenance best practices and recommended services.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • Prepared detailed work orders and communicated with technicians on requirements.
  • Documented customer interactions and maintained accurate service records.

Education

High School Diploma -

Central Catholic High School
Pittsburgh, PA
06-1983

Skills

  • Service writing
  • Customer education
  • Work order preparation
  • Vehicle assessment
  • Parts ordering
  • Customer relationship management
  • Time management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Sales techniques
  • Automotive systems
  • Warranty processing
  • Vehicle inspection
  • Service scheduling
  • Estimating costs
  • Repair order management
  • Work order prioritization
  • Empathy and patience
  • Customer needs assessments
  • Processing warranties
  • Work order processing
  • Warranty claims processing
  • Strong organization
  • Coordinating schedules
  • Cost estimates
  • Upselling techniques
  • Automotive industry experience

Timeline

Automotive Service Writer

Butler Street Motor Works
09.2016 - Current

High School Diploma -

Central Catholic High School
Matthew Miller