Matthew Miller
Pittsburgh,PA
Summary
Dedicated Automotive Service Writer with over 9 years of experience in the automotive industry. Proven track record in resolving customer inquiries and preparing detailed work orders, ensuring efficient service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Automotive Service Writer
Butler Street Motor Works
Pittsburgh, Pennsylvania
09.2016 - Current
- Provided quotes for services based on customer needs and vehicle condition.
- Educated customers on vehicle maintenance best practices and recommended services.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Prepared detailed work orders and communicated with technicians on requirements.
- Documented customer interactions and maintained accurate service records.
Education
High School Diploma -
Central Catholic High School
Pittsburgh, PA06-1983
Skills
- Service writing
- Customer education
- Work order preparation
- Vehicle assessment
- Parts ordering
- Customer relationship management
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Sales techniques
- Automotive systems
- Warranty processing
- Vehicle inspection
- Service scheduling
- Estimating costs
- Repair order management
- Work order prioritization
- Empathy and patience
- Customer needs assessments
- Processing warranties
- Work order processing
- Warranty claims processing
- Strong organization
- Coordinating schedules
- Cost estimates
- Upselling techniques
- Automotive industry experience
Timeline
Automotive Service Writer
Butler Street Motor Works
09.2016 - Current
High School Diploma -
Central Catholic High School