LiLy McCracken
Tulsa,OK
Summary
Cultivated a welcoming environment for customers by addressing their needs and concerns effectively. Demonstrated professionalism and composure in high-pressure situations, ensuring customer satisfaction. Proactively engaged in skill development to adapt to new responsibilities and enhance service delivery.
Overview
10
10
years of professional experience
Work History
Automotive Service Writer
EXPRESS CREDIT AUTO
2023.06 - Current
- Managed service scheduling and coordinated workflow to optimize shop efficiency.
- Facilitated effective communication between customers and technicians to ensure accurate service requests.
- Monitored technician performance metrics to identify areas for improvement or commendation within the team environment.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
Auto Detailer
EXPRESS CREDIT AUTO
2023.03 - 2023.06
- Conducted thorough exterior and interior cleaning of vehicles, ensuring high standards of presentation.
- Operated specialized detailing tools and equipment to enhance vehicle aesthetics and protection.
- Developed efficient workflows for detailing processes, reducing turnaround times without compromising quality.
- Trained new team members on best practices for vehicle care and detailing techniques.
- Implemented quality control measures to ensure consistency in service delivery across all detailing projects.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
Detailer
Carter County Dodge Chrysler Jeep
2018.10 - 2019.03
- Conducted thorough vehicle detailing, ensuring high-quality presentation for customer satisfaction.
- Implemented efficient cleaning procedures to enhance workflow and reduce turnaround time.
- Trained new staff on detailing techniques and safety protocols, fostering a knowledgeable team environment.
- Inspected vehicles post-detailing to ensure adherence to dealership quality benchmarks and customer expectations.
- Collaborated with service team to prepare vehicles for delivery, maintaining strict quality standards.
Inventory Manager/Photographer/Dealer Trades
Fenton Honda of Ardmore
2016.01 - 2017.06
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Coordinated regular audits to maintain accuracy in inventory records and reduce discrepancies.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Receptionist
Fenton Honda of Ardmore
2016.01 - 2017.01
- Managed front desk operations, ensuring efficient appointment scheduling and customer inquiries.
- Coordinated communication between departments to enhance service delivery and client satisfaction.
- Trained new staff on office procedures and customer service best practices, fostering team collaboration.
- Developed training materials for newcomers, enhancing onboarding experience and reducing acclimation time.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High school diploma - undefined
Ardmore High School
Ardmore, OK08.2015
Skills
Assisted in detailing project requirements and specifications Supported team members in executing tasks efficiently Contributed to maintaining project timelines and deliverables
Supported team members in achieving project goals through effective communication and collaboration Assisted in organizing team meetings to facilitate project updates and feedback Contributed to a positive team environment by encouraging open dialogue and sharing resources
Oversaw dealership operations, ensuring efficient service delivery and customer satisfaction
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Executed service writing to enhance customer communication and satisfaction
Assisted in managing inventory levels to support operational needs Conducted regular stock checks to maintain accurate records Collaborated with team members to streamline inventory processes
Timeline
Automotive Service Writer
EXPRESS CREDIT AUTO
2023.06 - Current
Auto Detailer
EXPRESS CREDIT AUTO
2023.03 - 2023.06
Detailer
Carter County Dodge Chrysler Jeep
2018.10 - 2019.03
Inventory Manager/Photographer/Dealer Trades
Fenton Honda of Ardmore
2016.01 - 2017.06
Receptionist
Fenton Honda of Ardmore
2016.01 - 2017.01
High school diploma - undefined
Ardmore High School