Mark Conrad

• Assisted customers with service inquiries and vehicle maintenance recommendations.
• Coordinated service appointments and ensured timely follow-ups with clients.
• Processed service orders following Walmart's policies
• Communicated effectively with technicians to relay customer concerns and requirements.
• Answered service department phone and responded promptly to questions and messages.
• Addressed customer complaints promptly, ensuring satisfaction and loyalty.
• Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
• Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
• Advised management members on customer issues or mechanical repair problems.
• Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.
• Stocked shelves with products
• Used a handheld device to check in tire deliveries and pick orders for tire appointments
• Used handheld device to find product locations
• Helped with inventory preparation

While at Axium Foods I started on the tape line and worked my way to lab technician

I learned how to operate automated box making machines, received forklift certification and also performed inventory in the film room using scanning equipment

Performed moisture and salt tests on all products produced in the kitchens.

Also performed tests on the packaging machines to make sure they were catching any foreign bodies and automatically shutting down to correct the problem

• Developed customized color treatments utilizing industry-leading products and techniques.
• Enhanced customer satisfaction through personalized service and follow-up consultations.
• Streamlined appointment scheduling processes, improving operational efficiency within the salon.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Educated customers on products to maximize benefits.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Distributed business cards outside of salon to generate new business.
• Maintained clean and organized work station, complying with health and safety standards.
• Stayed up-to-date with industry trends and techniques through continuous education and workshops.
• Answered phone calls and emails to schedule client appointments.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Provided expert haircuts and styling services tailored to client preferences.
• Conducted thorough consultations to determine individual hair care needs and goals.
• Implemented sanitation protocols to ensure a safe and hygienic salon environment.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated room assignments and maintained accurate reservations using hotel management software.
• Collected room deposits, fees, and payments.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Provided expert haircuts and styling services tailored to client preferences.
• Conducted thorough consultations to determine individual hair care needs and goals.
• Implemented sanitation protocols to ensure a safe and hygienic salon environment.
• Mentored junior stylists, sharing techniques and best practices for skill development.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Counted and documented opening and closing cash amounts daily.
• Determined appropriate hair treatments based on conditions and textures.
• Mixed pigments and used proper techniques to achieve desired color.