Joshua Swan
Middlesex
Summary
Experienced store manager skilled in recruiting, training, mentoring, coaching, and developing staff for large consumer-focused store operations. Strong background in budgeting, sales forecasting, and merchandising. Exceptional sense of customer service and in-depth knowledge of cash and inventory management. Proficient in educating personnel to achieve exceptional levels of customer service, building teams, and achieving corporate goals.
Overview
13
13
years of professional experience
Work History
Automotive Service Writer
Pep Boys Auto
01.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Sessional Warehouse Associate
Amazon Sorting Center
11.2023 - 08.2024
- Repairing or processing returns of packages before shipping
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Retail Store Manager
Auto Plus
12.2014 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Foreman
Christopher Seal Coating
06.2012 - 12.2014
- Supervised journey-level painters and temporary help; plans and organized work and evaluated staff performance
- Met with clients needing work done, provided estimates and timeframe of project completion
- Knowledge and use of power sprayers, rollers, brushes, and other equipment for applying paint
- Assisted other maintenance, and crafts personnel performing their duties
- Responded to emergency call backs
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
Education
High School Diploma -
Middlesex High School
Middlesex, NJ06-2011
Skills
- Management experience
- Responsible/ Dependable
- Conflict Resolution Experience
- Time Management
- Detail-Oriented
- Customer service
- Money handling
- Phone etiquette
- Microsoft office
Timeline
Automotive Service Writer
Pep Boys Auto
01.2024 - Current
Sessional Warehouse Associate
Amazon Sorting Center
11.2023 - 08.2024
Retail Store Manager
Auto Plus
12.2014 - 04.2023
Foreman
Christopher Seal Coating
06.2012 - 12.2014
High School Diploma -
Middlesex High School
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