Kerry Foty
Phoenix,AZ
Summary
Professional with strong background setting up and monitoring automotive service. Quickly identified maintenance and repair needs to open service orders and assign work to mechanics. Knowledgeable in automotive parts and service to provide customers with accurate cost and time estimates.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Automotive Service Writer
Kerry's Car Care
Phoenix, AZ
08.2024 - Current
- Providing friendly customer interactions.
- Drafted detailed documentation of work performed.
- Compiled necessary service details for customer needs.
- Mitigated risk by actively addressing vehicle safety concerns.
- Collaborated with technicians on vehicle safety issues.
- Contacted customers to discuss project estimates.
- Coordinated parts procurement process for projects.
- Ensured timely part transfer to technicians for immediate installation.
- Maintained regular communication with clients regarding service updates.
- Updated clients on the readiness for car pick-up after finalizing services.
- Managed collection of payments accurately.
- Tracked and maintained accurate stock levels.
- Managed inventory for supplies.
- Managed daily initiation and end-of-day procedures.
- Ensured positive company image through interaction.
General Manager
Cobblestone Auto Spa
Phoenix, AZ
06.2023 - 05.2024
- Managed all aspects of site operations.
- Managed operations for car wash, convenience store, detail services, and lube shop departments.
- Conducted routine daily, weekly, and monthly maintenance.
- Managed comprehensive onboarding and development programs.
- Processed timecards and payroll weekly.
- Ensured timely procurement of necessary supplies for operations.
- Created engaging visual content to enhance site presentation.
- Performed audits on a daily, weekly, and monthly basis.
- Expanded customer base and market presence.
- Created strategic revenue objectives.
- Generated key performance indicators.
- Addressing and resolving customer service issues.
- Maintaining top-tier levels of customer satisfaction.
Car Wash Manager
Cobblestone Auto Spa
Scottsdale, AZ
03.2022 - 06.2023
- Ensured neat and attractive property presentation.
- Developed measurable targets for business growth.
- Ensured optimal functionality through proactive maintenance.
- Boosted revenue through effective sales strategies.
- Maintained cleanliness standards consistently.
- Conducted comprehensive audits.
- Maintained high standards of automotive cleanliness.
- Facilitated efficient procurement.
- Facilitated team development through targeted programs.
- Provided assistance to the General Manager in daily operations.
- Delivered exceptional customer support.
- Maintained top position among peers consistently.
Lube Shop Manager
Cobblestone Auto Spa
Scottsdale, AZ
02.2020 - 03.2022
- Provided exceptional customer support.
- Provided a range of automotive services.
- Coordinated supply procurement efficiently.
- Maintained cleanliness of store premises.
- Directed coaching sessions to enhance team performance.
- Contributed to car wash team activities.
- Executed thorough inspections.
- Conducted thorough checks on completed tasks.
- Consistently showcased company values.
- Conducted safety meetings.
- Managed client complaints promptly
Self Storage Manager
Armour Self Storage
Phoenix, AZ
03.2016 - 02.2020
- Providing a friendly reception to guests.
- Provided detailed property tours for clients.
- Identified suitable storage choices based on customer needs.
- Provided customers with a range of packaging solutions.
- Presented contractual agreements to customers.
- Handled payment procedures accurately.
- Completed banking tasks.
- Maintained cleanliness standards consistently.
- Drafted precise documentation for overdue accounts.
- Removed lock from storage unit and photographed items for auction.
- Managed efficient end-of-day store closing processes.
- Maintained secure environments.
Self Storage Manager
Everest Self Storage
Phoenix, AZ
06.2014 - 03.2016
- Exemplified superior client assistance.
- property tours
- Displayed available storage units for rental purposes.
- Facilitated the sale of packing essentials.
- Handled monetary exchanges efficiently.
- Executed lock cutting on units designated for auction, ensuring accurate photo records and legal paperwork.
- Maintained cleanliness standards.
- Performed regular upkeep of equipment.
- Ensured accurate and timely deposit processing.
Education
High School Diploma -
Hopkins High School
Minnetonka, MN06-1993
Skills
- Supportive Communication
- Warranty processing
- Vehicle inspection
- Work order prioritization
- Service upsells
- Customer service expertise
- Repair order management
- Coordinating schedules
- Managing status reports
- Estimating
- Cost estimates
- Automotive industry experience
- Automotive systems
- Estimating costs
- Service scheduling
Affiliations
- I've been an artist for most of my life. Painting is something I love to do.
- I have been playing guitar off and on for 35 years.
- I enjoy spending time with my Daughter.
Languages
Japanese
Elementary
Accomplishments
I received a few awards with Cobblestone Auto Spa. Rising Star Award, Exceptional Customer Service Award, Winning washbook sales goals and beating the rest of the sites
Certification
- RBSM (Registered Building Service Management) - Commercial Cleaning Certification
- Blood Borne Pathogens Certification
Timeline
Automotive Service Writer
Kerry's Car Care
08.2024 - Current
General Manager
Cobblestone Auto Spa
06.2023 - 05.2024
Car Wash Manager
Cobblestone Auto Spa
03.2022 - 06.2023
Lube Shop Manager
Cobblestone Auto Spa
02.2020 - 03.2022
Self Storage Manager
Armour Self Storage
03.2016 - 02.2020
Self Storage Manager
Everest Self Storage
06.2014 - 03.2016
- RBSM (Registered Building Service Management) - Commercial Cleaning Certification
- Blood Borne Pathogens Certification
High School Diploma -
Hopkins High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
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