Joseph DiDonato
Hooksett,NH
Summary
Professional Automotive Service Writer with over three years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models. Driven, creative, and hardworking.
Overview
5
5
years of professional experience
Work History
Automotive Service Writer
Toyota Of Portsmouth
07.2020 - Current
- Lead sales team in gross profit, sales revenue, average sales, average hours, effective labor rate, and gross profit percentage for 2023.
- Engaged with customers to effectively build rapport and lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies.
- Increased sales and customer satisfaction through personalized servicing.
Automotive Technician
BMW Strtham
01.2019 - 06.2020
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
Associate of Science - BMW Automotive Technology
Massachusetts Bay Community College
Wellesley Hills, MA06.2020
High School Diploma -
Triton High School
Byfield, MA06.2013
Skills
- Complex Product Knowledge
- Sales and Upselling
- Verbal Communication
- Social Perceptiveness
- Calm and Professional Under Pressure
- Sales Expertise
- Customer Retention Abilities
- Problem-Solving Strengths
Timeline
Automotive Service Writer
Toyota Of Portsmouth
07.2020 - Current
Automotive Technician
BMW Strtham
01.2019 - 06.2020
Associate of Science - BMW Automotive Technology
Massachusetts Bay Community College
High School Diploma -
Triton High School