Nick Dubois
Kennesaw,GA
Summary
Detail-oriented Data Analyst with extensive experience in financial analysis, data management, and IT support. Proven expertise in leveraging analytical tools and programming languages such as SQL to transform raw data into actionable insights. Adept at conducting comprehensive data analyses to drive informed decision-making and optimize business processes. Strong background in financial reporting, budget forecasting, and compliance, combined with a commitment to enhancing operational efficiency. Skilled in cross-functional collaboration and communicating complex data findings to diverse stakeholders. Passionate about utilizing data-driven strategies to support organizational objectives.
Overview
4
4
years of professional experience
Work History
Information Technology System Coordinator
AQUA Dermatology Healthcare
Palm Beach Gardens, FL
05.2024 - Current
- Provided technical support to staff members regarding software applications and hardware systems.
- Performs repairs of desktop/laptops and office software, as well as provides LAN/WAN connection and phone system support needed.
- Oversees day to day operations of help desk to ensure all employees are receiving support while adhering to IT policies and procedures.
- Maintains current and accurate inventory of technology hardware, software, and resources.
- Documenting and analyzing technical issues, resolutions, and customer interactions.
- Perform troubleshooting, repairs and data restoration.
- Managing and maintaining the administration maintenance of the organization's IT infrastructure, telephony, and security.
Information System Specialist
E Sam Jones Distributor Inc.
Atlanta, GA
05.2023 - 05.2024
- Responsible for helping accomplish strategic and operational objectives of company while utilizing the corporate software and ERP.
- Responsible for working with teams to identify and remediate any security deficiencies that may exit.
- Provide periodic and ad hoc reporting to leadership on defined topics.
- Collaborates with IT director and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolutions.
- Provide support for users having problems with software, computers, printers, scanners, and other computer components
- Install and configure all required software following the predefined hardware deployment schedule
- Perform backups and restores for end-user PCs and servers on a routine basis
- Maintain and Catalog hardware and software inventory in an asset database
- Develop training documentation and support materials for in-house systems processes
Data Center Engineer (Contract)
Computer Center
Alpharetta, GA
01.2023 - 05.2023
- Recognize, diagnose, and repair problems in computer hardware and software
- Attach and test peripherals for operability
- Configure and install Cisco switches and servers
- Scanning environment to identify, analyze, and resolve vulnerabilities then application deployment issues using splunk and search logs
- Documenting processes and managing activity logs
- Supporting citrix and server admin
- TCP IP Protocols, HTTP, AND SSH
- Cat 5, racking, and Ethernet cables.
- Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
- Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
IT Specialist
AT&T
Smyrna, GA
04.2022 - 01.2023
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Configured new employee work stations consisting of hardware, software and peripheral devices
- Observed system functioning and entered commands to test different areas of operations
- Reviewed current hardware and software configurations and recommended modifications to increase system speed
- Implemented system security and data assurance software
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Employed Freshdesk, Zendesk, Salesforce and other ticket support systems.
Configuration Technician
EbryIt
Kennesaw, GA
08.2020 - 04.2022
- Installed wiring, cabling and devices to establish, repair and improve network operations
- Configured hardware devices and software settings to optimize network performance
- Imaged OS and software deployments throughout the system and addressed implementation concerns
- Updated and reconfigured existing and new computers with current software and operating systems
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems
- Customize configuration and synchronize laptops Created and updated technical documentation for network installations and changes to existing installations
- MAC OS support
- Provided excellent service and attention to customers when face-to-face or through phone
- Demonstrated leadership by making improvements to work processes and helping to train others
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations
- Maintain and monitor all TCP/IP network configurations & Updating the BIOS
- Updated and installed applications on mobile devices.
Skills
- SQL
- Azure
- Salesforce
- Excel
- Oracle Hyperion
- Infor M3
- Office365
- Power BI
- Database Management
- CRM Software
- ERP accounting
- Compiling Data
Timeline
Information Technology System Coordinator
AQUA Dermatology Healthcare
05.2024 - Current
Information System Specialist
E Sam Jones Distributor Inc.
05.2023 - 05.2024
Data Center Engineer (Contract)
Computer Center
01.2023 - 05.2023
IT Specialist
AT&T
04.2022 - 01.2023
Configuration Technician
EbryIt
08.2020 - 04.2022
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