Kidus Guta
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Information Technology Coordinator Assistant
Chicago Public School, Sullivan High School
Chicago, IL
07.2018 - Current
- Trouble-shoot broken laptops and identify new parts needing to be ordered
- Conducted system diagnostics for student technical issues and provided technical support when necessary
- Managed the efficient and organized process of registering Chromebooks for over 800 students and staff
- Installed new hardware and software applications to ensure compatibility with existing systems.
- Monitored system performance to identify potential issues and implemented corrective action plans as needed.
- Provided technical support to staff on the use of computer hardware and software applications.
- Coordinated with vendors to purchase technology equipment and services.
- Assisted in developing strategies for integrating new technologies into existing systems.
- Created user accounts, configured access privileges, and monitored user activity on the network.
- Set up computer hardware, software and associated devices.
- Addressed technical problems related to computer software and hardware to remediate timely resolutions.
- Maintained inventory data of computer hardware and software throughout district.
- Performed technical troubleshooting on Aspen systems for optimal operation.
- Incorporated technology to identify and resolve problems and further develop processes.
- Completed inventory according to Chicago Public School (CPS) regulatory standards and best practices.
- Negotiated contracts, prices and deliveries with vendors.
Deacon
St. Mary Ethiopian Orthodox Church
Chicago, IL
08.2018 - Current
- Teach children religious songs, expectations and cultural traditions with prayers on a weekly basis
- Attend choir rehearsal, prep for the service and involved in performing at events
- Serve as maintenance support by mopping the floor and engaging in general cleaning.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Helped maintain the church facilities by cleaning, repairing furniture and fixtures, painting walls, mowing lawns.
- Demonstrated and reinforced values of caring, respect, honesty and responsibility.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Developed lesson plans in accordance with curricula and core church beliefs.
Fellow
America Needs You (ANY)
Chicago, IL
06.2021 - 07.2023
- Developed and conducted training sessions for Fellows on a variety of topics.
- Created presentations and reports outlining the accomplishments of the Fellowship program.
- Maintained records related to Fellow activities, including attendance logs and surveys.
- Assisted in the development of strategic plans for the organization.
Pharmacy Technician Trainee and Technology Support
Chicago Healthmart Pharmacy
Chicago, IL
12.2022 - 06.2023
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Provided technical support to users by troubleshooting hardware and software issues.
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Stocked shelves with pharmaceutical products.
- Received incoming shipments and checked accuracy of orders.
- Conducted quality control checks on all medications before dispensing them.
- Kept work areas clean, organized, and safe at all times.
- Answered telephones to respond to questions or requests.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Received daily delivery instructions and route assignments from dispatch.
Design Intern
After School Matters
Chicago, IL
09.2018 - 11.2018
- Worked with 11 other students as a team to create products, design magazines and posters
- Created and delivered a presentation about artificial intelligence as a project.
- Developed multiple design concepts for a new product launch.
- Created various graphic elements and layouts for marketing materials.
Brand Associate
Old Navy
Lincolnwood, IL
11.2019 - 03.2020
- Managed the store by folding clothes, organized the sales floor and greeted customers while informing them on current sales and promotions
- Helped customers find items and answered customer questions.
- Organized sales floor displays to maximize visibility of products.
- Developed relationships with customers to encourage repeat business.
- Provided excellent customer service at all times.
Education
Bachelor of Science - Computer Science, IT And Cybersecurity
Northeastern Illinois University
Chicago, IL06-2025
Skills
- English, Amharic (native)
- Microsoft Office (Word, Excel, PowerPoint)
- Device Management
- IT service management
- Aspen
- Asset management (TipWeb)
- Admin Console
- Photography
- Focus CPS
- Computer Skills
- Maintenance & Repair
- Smart phone maintenance certified
- Java
- Python
- Javascript
- SQL
Websites
Leadership And Honors
- Fellow, America Needs You, 2021, Present, Selected as one of 75 first-generation college students in Illinois to serve in a 2-year career development and leadership training program
- Protiviti Scholarship, 2020, Present, Selected as one of the three students from Chicago to receive a scholarship based on their initiative and commitment to furthering their education
- Chicago Coalition for the Homeless, 2020, Present, Selected for a scholarship program as a student who succeeded in school despite coping with personal homelessness
Timeline
Pharmacy Technician Trainee and Technology Support
Chicago Healthmart Pharmacy
12.2022 - 06.2023
Fellow
America Needs You (ANY)
06.2021 - 07.2023
Brand Associate
Old Navy
11.2019 - 03.2020
Design Intern
After School Matters
09.2018 - 11.2018
Deacon
St. Mary Ethiopian Orthodox Church
08.2018 - Current
Information Technology Coordinator Assistant
Chicago Public School, Sullivan High School
07.2018 - Current
Bachelor of Science - Computer Science, IT And Cybersecurity
Northeastern Illinois University
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