Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Serve as the sole IT support specialist for the school, managing and maintaining all on-site technology, including borrowed laptops, audiovisual systems, and network infrastructure.
Provide rapid technical support to minimize classroom disruptions and ensure uninterrupted teaching and learning.
Collaborate with educators to evaluate and introduce new technologies, providing training and hands-on demonstrations to integrate tools effectively into lesson plans.
Functional Analyst
Hawaiian Electric Industries
08.2023 - 09.2024
Restructured procedures through coordination with Lead Functional Analysts and Developers to create and execute projects.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Created custom macros and tools to streamline and automate several generalized tasks increasing productivity.
Information Technology (IT) Assistant
University of Hawaii
06.2021 - Current
Helped management identify workflow issues and find solutions
Assisted clients with the diagnosis of software and hardware issues and concerns
Performed computer re-imaging on Windows operating systems.
Technical Lead
Department of Defense | University of Hawaii
01.2023 - 05.2023
Worked on semester long project for U.S
Indo-Pacific Command to identify a better alternative to the flight scheduling process
Led technical research and design of MVP
Interviewed 50+ stakeholders.
Software Engineer
University of Hawaii at Manoa
08.2022 - 12.2022
Worked on a semester long project for the Department of Education to modernize the web application used to track legislature system
Used Meteor-React to create a web application that allowed addition, removal, and storage of bills
Implemented features to enhance the organization and quality of usability
Notification system, built-in email, account based sorting, exportable data.
English tutor
J.F. Obirin University
03.2022 - 08.2023
Led students interested in the English language to practice speaking in English
Encouraged conversations between students to establish a comfortable learning environment
Japanese language was only used to unravel misunderstanding and miscommunication.
Education
Bachelor of Science - Information And Computer Science
Club President, Osu! Club @ UH Manoa, Manoa, HI, 08/2022, 05/2023, Balanced minimal funding and limited resources to organize events, Collaborated with Manoa Academy of Gaming and Anime Manga Society clubs to hold larger events
Timeline
Information Technology Specialist
University Laboratory School
01.2025 - Current
Functional Analyst
Hawaiian Electric Industries
08.2023 - 09.2024
Technical Lead
Department of Defense | University of Hawaii
01.2023 - 05.2023
Software Engineer
University of Hawaii at Manoa
08.2022 - 12.2022
English tutor
J.F. Obirin University
03.2022 - 08.2023
Information Technology (IT) Assistant
University of Hawaii
06.2021 - Current
Bachelor of Science - Information And Computer Science
Assistant, Superintendent, Admissions Coordinator at UNIVERSITY LABORATORY SCHOOLAssistant, Superintendent, Admissions Coordinator at UNIVERSITY LABORATORY SCHOOL