Nick Evans
Morrilton,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Grounds Keeper
Morrilton Country Club
03.2018 - 11.2021
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Increased property value by implementing seasonal landscape designs and installations.
- Managed comprehensive grounds maintenance schedules for optimal productivity and cost effectiveness.
- Safeguarded public safety through prompt snow removal, ice treatment, and hazard prevention measures.
- Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
- Cultivated a positive work environment through effective communication with team members and supervisors.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
Machine Operator
Crow Paving
04.2009 - 09.2010
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Operated machining equipment safely with team of operators.
Customer Service Representative
ICT Inc.
01.2005 - 10.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Morrilton
Morrilton, AR2005
Skills
- Customer Service
- Equipment Maintenance
- Flexible Schedule
- Detail Oriented
- Effective Communication
- Problem-Solving
- Customer Service and Assistance
- Dedicated Work Ethic
- Adaptability and Dependability
- Teamwork and Collaboration
Timeline
Grounds Keeper
Morrilton Country Club
03.2018 - 11.2021
Machine Operator
Crow Paving
04.2009 - 09.2010
Customer Service Representative
ICT Inc.
01.2005 - 10.2006
GED -
Morrilton
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