Nick Fagosse
161 Upland Ave , Ewing
Summary
Dedicated and skilled professional with a strong background in leadership, sales, and IT support. Managed team projects, drove sales, and provided exceptional customer service. Proficient in hardware troubleshooting, software installation, and cybersecurity principles. Committed to continuous learning and growth in the tech industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Professional Water Services — Greeter/Helper
Brian O'Neill
03.2025 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
Sales associate
Verizon
12.2024 - 01.2025
- Completed intensive sales training program focusing on product knowledge and customer engagement
- Utilized strong interpersonal skills to drive sales and provide exceptional customer service
- Transitioned from the position due to scheduling conflicts with academic commitments, maintaining a high level of performance throughout employment
Deli Clerk
Tilden Deli
11.2021 - 06.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Associate Cyber Security - IT
Guttman College
New York, NYHighschool Degree - IT support skills
George Westinghouse Career and technical education
06.2024
Skills
IT Support & Cybersecurity: Hardware troubleshooting, software installation, network management, cybersecurity principles
Sales & Customer Service: Sales strategy, customer relationship management, product knowledge, client engagement
Technical Assistance: Workplace organization, team support, customer guidance
Leadership & Teamwork: Team project management, mentoring, and initiative leadership
Awards
- CCS Cyber Security certificate
- Passed NOCTI
Certification
CCS Cyber Security Certificate
• NOCTI Certification
Timeline
Professional Water Services — Greeter/Helper
Brian O'Neill
03.2025 - Current
Sales associate
Verizon
12.2024 - 01.2025
Deli Clerk
Tilden Deli
11.2021 - 06.2022
Highschool Degree - IT support skills
George Westinghouse Career and technical education
Associate Cyber Security - IT
Guttman College
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