Nick Fedak
North Ridgeville,OH
Summary
Results-driven business development and operations leader with over a decade of progressive experience in executive operations, customer service, and business development within high-growth and complex environments. Demonstrated expertise in optimizing processes, driving revenue growth, and leading cross-functional teams to achieve strategic objectives at scale. Strong background in strategic planning and market expansion complements a proven track record of building high-performing teams that deliver measurable business impact. Committed to fostering innovation and excellence while navigating the challenges of dynamic markets.
Overview
15
15
years of professional experience
Work History
Director of Business Development
SYNERGY HomeCare
10.2025 - Current
- Own full business development lifecycle across a protected territory of 14 zip codes in Northeast Ohio, with additional responsibility for expanding into surrounding open markets
- Drive consistent pipeline generation through prospecting activities including cold outreach, in-person visits, networking, and community engagement
- Identify, qualify, and convert referral sources and client opportunities across home care and related service lines
- Build and maintain strategic partnerships with healthcare professionals, discharge planners, case managers, and community organizations to drive referral volume and market presence
- Strengthen and expand partnerships within the VA network, increasing access to veteran populations and referral opportunities
- Monitor competitive landscape and implement strategies to differentiate services and strengthen market positioning
Director of Operations
Flack Global Metals
09.2023 - 10.2025
- Directed end-to-end operational strategy for a $300M metals organization, overseeing Customer Service, Order Management, Production, Quality, and Purchasing functions
- Provided leadership within the organization through direct management of departmental leaders, with total team oversight spanning 15-30 employees across functional groups
- Established performance expectations and accountability structures across teams, maintaining regular engagement from leadership to frontline staff to drive alignment and execution
- Partnered closely with Director of Supply Chain to co-manage internal logistics operations and served as primary point of contact for third party logistics providers, ensuring service reliability and cost efficiency
- Spearheaded ERP system implementation and optimization, enhancing data visibility, workflow efficiency, and decision making
- Collaborated with Sales and Commercial leadership to validate cost structures, protect margins, and ensure disciplined deal execution
- Leveraged forecasting and analytics to optimize supply chain performance, inventory flow, and on-time delivery
- Ensured compliance with financial, operational, and regulatory standards while mitigating risk across commercial transactions
- Led process improvement initiatives that enhanced internal coordination, service delivery, and overall customer satisfaction
Customer Service Manager
Flack Global Metals
10.2018 - 08.2023
- Led and developed a team of 5-10 customer service representatives within the organization, driving performance, accountability, and a customer-centric culture
- Directed customer service strategy, policies, and procedures to deliver consistent, high quality client experiences and improve retention
- Established and enforced service standards, tracking performance metrics to drive continuous improvement and operational efficiency
- Played a key role in deal formation and approval processes, partnering with Sales and Operations to ensure alignment on profitability and execution
- Owned critical operational reporting including backlog management, forecasting, shipment activity, and daily gross profit tracking
- Collaborated with Commercial, Production, and Supply Chain teams to align customer service initiatives with broader business objectives
- Acted as escalation point for complex customer issues, ensuring timely resolution and strengthening client relationships
- Improved communication and coordination between Customer Service and Commercial teams, enhancing execution and responsiveness
Commercial Project Manager
Flack Global Metals
10.2017 - 10.2018
- Played a key role in operational integration efforts during a period of organizational growth through mergers and acquisitions
- Partnered with Sales and Customer Service leadership to align processes, communication workflows, and service expectations across newly acquired business units
- Facilitated collaboration between commercial teams and internal operations to ensure consistency in customer experience and execution standards
- Helped standardize order management, forecasting, and account management practices across legacy and newly integrated teams
- Acted as a bridge between Sales, Customer Service, and Operations to resolve misalignments, improve coordination, and support seamless transition of acquired accounts
Customer Service Representative
Flack Global Metals
01.2014 - 10.2017
- Managed high volume customer accounts within the organization, overseeing the full order lifecycle from entry through delivery and invoicing
- Coordinated across Sales, Production, Logistics, Purchasing, Finance, and Quality to ensure on-time delivery and customer satisfaction
- Maintained accurate backlog, forecasting, and inventory tracking to support operational planning and execution
- Partnered with Sales to validate pricing and cost structures, ensuring alignment with margin objectives
- Served as a key liaison between customers and internal teams, proactively managing expectations and resolving issues
- Supported supply chain operations by tracking materials from raw input through finished goods delivery
- Built and maintained strong client relationships, contributing to account retention and repeat business
Sales and Marketing Associate
11.2011 - 12.2013
- Supported sales initiatives and marketing campaigns, contributing to lead generation and client acquisition efforts
- Shadowed tenured sales executives on customer visits, gaining exposure to consultative selling, relationship management, and deal execution
- Developed and managed a small book of business, generating new client relationships and contributing to revenue growth
- Conducted market research and competitive analysis to identify new business opportunities and support sales strategy
- Assisted in client outreach and follow-up to support deal progression
Education
Bachelor of Business Administration - Marketing & Business Economics
Ohio University
01-2011
Skills
- Operations Leadership & Execution
- Cross-Functional Team Leadership
- Process Improvement & Optimization
- M&A Integration
- Strategic Planning & Performance Management
- Customer Experience & Retention
- Supply Chain & Logistics Evaluation and Management
- Managing Distribution Delivery Pipelines
- Data Analysis & Forecasting
- Business Development
- Deal Management and Evaluation from Opportunity to Closing
Timeline
Director of Business Development
SYNERGY HomeCare
10.2025 - Current
Director of Operations
Flack Global Metals
09.2023 - 10.2025
Customer Service Manager
Flack Global Metals
10.2018 - 08.2023
Commercial Project Manager
Flack Global Metals
10.2017 - 10.2018
Customer Service Representative
Flack Global Metals
01.2014 - 10.2017
Sales and Marketing Associate
11.2011 - 12.2013
Bachelor of Business Administration - Marketing & Business Economics
Ohio University