Nick Jones
Los Angeles
Summary
Experienced customer service agent with extensive experience across various industries. Expertise in resolving customer issues, processing orders, and managing vendor relationships with professionalism. Demonstrated success in improving customer satisfaction and building positive interactions through exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Jettle LLC
Los Angeles
07.2022 - Current
- Company Overview: Customer Service Manager for Jettle, a leading brand specializing in portable electric kettles.
- I expertly oversee all aspects of customer service operations.
- I am responsible for managing and responding to incoming customer inquiries, complaints, and concerns with efficiency and professionalism.
- Customer Service Manager for Jettle, a leading brand specializing in portable electric kettles.
Bartender and event staff
Paligroup Management, LLC
Los Angeles
01.2018 - 04.2020
- Bartender in upscale boutique hotel and event space.
- Hospitality duties such as food and drink orders, team management and scheduling and attending to guests needs.
Front Desk Associate
Equinox
Los Angeles
01.2018 - 03.2020
- Greeting and scanning in members, dealing with membership issues and enquiries, assisting on scheduling for the team.
Executive Host
Esprit Group
London
04.2008 - 02.2011
- I was responsible for hosting high profile clients and companies such as Burberry, Clarence House (The Prince of Wales), The Brit Awards in various events around London.
- My duties would be booking and managing travel, guest lists, travel liaison and security staff.
Call Centre Agent
SEE Tickets
London
06.2006 - 12.2009
- I was responsible for selling theatre, concert and live event tickets for the UK's biggest ticket company, alongside handling customer services issues in relations to ticket purchases.
- I also manned on site box office's for major events and music festivals.
Education
Batchelor of Arts (Honours) - Acting
The Royal Central School of Speech and Drama
London, LondonSkills
- Customer service and support
- Conflict resolution
- Relationship management
- Communication skills
- Computer literacy
- Guest services
Timeline
Customer Service Manager
Jettle LLC
07.2022 - Current
Bartender and event staff
Paligroup Management, LLC
01.2018 - 04.2020
Front Desk Associate
Equinox
01.2018 - 03.2020
Executive Host
Esprit Group
04.2008 - 02.2011
Call Centre Agent
SEE Tickets
06.2006 - 12.2009
Batchelor of Arts (Honours) - Acting
The Royal Central School of Speech and Drama
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro
Nzingha JonesNzingha Jones
School Ambassador at Immaculate Heart High SchoolSchool Ambassador at Immaculate Heart High School