Nick LaBruno
Verona,NJ
Summary
Worked extensively with customers in a variety of settings to delight them with a legendary customer experience.
Experience expanding businesses through recruiting, training, prospecting, and selling.
Self-motivated and determined to grow a business and expand its clientele through consistently crafting key relationships and building the company's reputation.
Overview
7
7
years of professional experience
Work History
Dog Caretaker
Private Practice
01.2017 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email and text.
- Followed pet care instructions for dietary needs and medication regimens.
- Communicated professionally with pet owners via phone, email, and text.
- Continued caretaking overnight at owners’ home while they were away to ensure safety and anxiety relief for their dogs
Cutco Sales Representative
Vector Marketing Company
12.2022 - 04.2023
- Sold $7,500 within first 13 calendar days
- Earned Personal Letter of Recommendation from CEO
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Server
The Towne Scoop
05.2018 - 01.2023
- Increased average purchase size by 10%
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Dog Daycare Attendant
The Barker Lounge
10.2023 - Current
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
Education
High School Diploma -
Verona High School
Verona, NJ06.2022
Skills
- Written and verbal communication
- Addressing customer/client concerns
- Research and analysis
- Courteous Phone Demeanor
- Cash Register Operations
- Public Speaking
- Post-Sales Support
- Customer Retention Abilities
- Prospecting Skills
- Product and Service Knowledge
- Reading Comprehension
- Maintaining Customer Database
Other Skills
Sales, Verbal Communications/Soft Skills
Proficiency with Google Spreadsheets
Deep Knowledge of Finance
References
Anne Marie Cannella
DogCare Client
+1 (973) 809-6646
Bob Maguire
DogCare Client
(973) 985-3625
Tony Melero
CatCare Client
(973) 234-6200
Linda Hoffman
Towne Scoop Owner
+1 (973) 493-3926
Timeline
Dog Daycare Attendant
The Barker Lounge
10.2023 - Current
Cutco Sales Representative
Vector Marketing Company
12.2022 - 04.2023
Server
The Towne Scoop
05.2018 - 01.2023
Dog Caretaker
Private Practice
01.2017 - Current
High School Diploma -
Verona High School
Similar Profiles
José Manuel Alemán RiveraJosé Manuel Alemán Rivera
Attorney and Notary Public at Private PracticeAttorney and Notary Public at Private Practice
Ana Lorena Romero ValladaresAna Lorena Romero Valladares
Medical Attention /Telemedicine at Private PracticeMedical Attention /Telemedicine at Private Practice
Sarahi PadillaSarahi Padilla
Tutor at Private PracticeTutor at Private Practice