Nick Lailas

- I worked directly with entrepreneurs, small business owners, and self-employed individuals, helping control healthcare costs, improving benefits for their families and employees, and increasing monthly cash flow

- Created and delivered unique and creative presentations to decision makers, leading to big improvements in expected lead conversion

- Executed on outbound calling strategy to warm leads, leading to a closing rate well beyond company average

- Worked closely with existing customers to understand and satisfy their needs, leading to a 100% retention rate

- Assisted with regulatory issues such as compliance.

- Developed and maintained electronic record management systems to analyze and process data.

- Was given the responsibility to interview and have say in the hiring of new applicants

- Responded to customer calls swiftly to resolve issues and answer questions.

- Determined client needs and financial situations by listening and scheduling fact-finding appointments.

- Approached potential clients by using direct marketing mailings and phone contacts.

- Built relationships with clients using active listening and issue resolution to provide excellent service.

- Obtained underwriting approval by completing application for coverage.

- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.

- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales

- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Worked for a high complexity laboratory, specializing in state of the art molecular biology, microbiology, and toxicology services
• Worked with medical teams on smooth implementation and operation of new products.
• Demonstrated exceptional expertise and competence by showing clients product setup and operation using advanced knowledge of medical processes.
• Prepared and delivered product presentations and answered questions about PCR based testing to increase sales.
• Facilitated upselling by cultivating productive relationships with clients, doctors' office staff, and clinical center personnel.
• Penetrated new territories, successfully establishing relationships with over 50 accounts within my first 6 months
• Documented client interactions, sales and pitches delivered in CRM system.
• Supported unprecedented territory growth by working with sales leaders and using effective targeting of under-tapped regions ( Virginia, Maryland, West Virginia)
• Supplied hospitals and physicians with in-depth information on COVID-19 and PCR testing
• Grew account base by delivering high-impact product presentations to medical specialists.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Used consultative sales approach to understand and meet customer needs.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Exceeded established sales goals and increased client retention.
• Grew business sales from effective cross-selling, exceptional customer service and cold calling.