Nick Lamparelli

Managed Operations at Luxury Apartment Complexes:

• Successfully managed and planned social events for large luxury apartment buildings, enhancing community engagement and resident satisfaction.
• Addressed and resolved resident issues, including maintenance requests, lease negotiations, and renewals, ensuring seamless operations and a high level of resident satisfaction.
• Conducted building tours for prospective clients and brokers, showcasing amenities and features to drive occupancy rates.

Outstanding Performance in Sales and Customer Service:

• Consistently scored high on blind shop evaluations, receiving a perfect score of 105/100, reflecting exceptional customer service skills and property knowledge.
• Achieved company-wide recognition for exceeding quarterly sales quotas on three occasions, demonstrating strong sales acumen and market understanding.

Personalized Client Interaction:

• Developed a deep understanding of client needs and preferences through casual conversations, providing tailored recommendations that aligned with their personal preferences.
• Cultivated strong relationships with residents to ease tensions around lease renewals and maintenance requests, resulting in improved resident retention.

Data Management and File Auditing:

• Conducted thorough audits of resident files, ensuring all information was accurate and up-to-date, supporting efficient property management operations.
• Corrected outdated information, maintaining data integrity and compliance with company policies.

Client Needs Assessment and Sales:

• Actively engaged with clients to understand their specific needs and preferences, effectively recommending bikes and accessories that matched their lifestyle and budget.
• Utilized strong product knowledge to educate customers on bike features, benefits, and maintenance tips, enhancing the overall buying experience.

Mechanic Services and Bike Maintenance:

• Assembled and inspected new bikes to ensure they met quality standards before delivery,
• Provided expert mechanic services, including servicing and rebuilding various bike models and styles
• Trained junior mechanics in advanced repair techniques, contributing to team skill development and enhancing overall service quality.