Nick Lockard
Rogers,AR
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Closing Agent & Office Manager
Prime Title & Escrow
06.2021 - Current
- Developed and maintained a network of realtors, brokers, and competing closing companies, resulting in improved collaboration and shared knowledge among peers.
- Managed escrow accounts meticulously, safeguarding client funds and ensuring proper disbursement.
- Navigated complex situations tactfully when addressing conflicts or discrepancies during the closing process.
- Led employee relations through effective communication, coaching, training, and development for two office locations.
Licensed Insurance Agent
Globe Life
11.2020 - 06.2021
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements available upon request.
Branch Manager
First National Bank Of Northwest Arkansas
06.2017 - 11.2020
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Partnership Development Analyst
JB HUNT
12.2015 - 03.2017
- Leveraged advanced Excel skills to create complex billing spreadsheets, enhancing data accuracy and improving overall efficiency in invoice preparation.
- Ensured compliance with industry regulations and company policies through diligent oversight and regular audits of procedures.
- Enhanced customer satisfaction for over 700 clients with timely and accurate billing information, resolving disputes promptly and professionally.
Bank Teller
Red River Federal Credit Union
12.2013 - 12.2015
- Carried out high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Business Administration
Texas A&M University - Texarkana
Texarkana, TX12.2014
Skills
- Operations Management
- Office Management
- Notary Public Certification
- Communication Skills
- Customer Service
- Insurance Sales
- Accounts Receivable
- Money Handling
- Microsoft Office
Timeline
Closing Agent & Office Manager
Prime Title & Escrow
06.2021 - Current
Licensed Insurance Agent
Globe Life
11.2020 - 06.2021
Branch Manager
First National Bank Of Northwest Arkansas
06.2017 - 11.2020
Partnership Development Analyst
JB HUNT
12.2015 - 03.2017
Bank Teller
Red River Federal Credit Union
12.2013 - 12.2015
Bachelor of Science - Business Administration
Texas A&M University - Texarkana
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