Nick Madrid
San Antonio,TX
Summary
Strategic Inside Sales Manager with 15 years of experience and superior closing record achieved via implementation of best sales and marketing practices. Trained teams to surpass revenue, retention, and referral objectives. Ace at up-selling and cross-selling techniques as well as collaboration with marketing colleagues to increase revenue.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
Work History
Operation Manager
Ecopro Solar Supply
- 04.2024
- Responsibilities included the sales of solar equipment and installation components
- Provided customer service to solar and electrical contractors
- Promoted latest items or upgrades of older equipment and the current promotions
- Provide technical support when called upon for new business, and established accounts
- Oversaw the logistical operations of the warehouse including receiving and shipping of equipment and components
- Maintained inventory by using daily cycle counts and periodically do physical inventory.
Manager/Parts Specialist
Carrier Enterprise South Texas
05.2017 - 04.2022
- Responsibilities included providing customer service to HVAC contractors
- Also, promote part sales, new business, and HVAC technical support and components, current promotions, company web sites, and ecommerce applications
- Provide warranty assistance, Inventory cycle counts and displays merchandise.
Counter Sales
Comfort Products Distribution
02.2016 - 04.2017
- Responsible for customer service to internal and external customers
- Promoted part sales, new business, HVAC technical support, and ecommerce applications
- Provided warranty assistance, cycle count inventory and display merchandise.
Counter Sales
Carrier Enterprise
04.2014 - 02.2016
- Assisted on the opening of this branch
- Duties included sales of equipment and supplies to HVAC contractors
- Provided support and delivery of products in a timely basis
- Assisted management on the company safety policy, EHS rules, daily and monthly inspections of store front and warehouse facility
- Maintained inventories, received, and shipped products as required.
Manager
Locke Wholesale Supply
01.2008 - 11.2013
- Provided wholesale supplies to electrical and HVAC contractors
- Maintained inventories, warranties, and overstock materials and equipment utilizing different databases and equipment or devices
- Led sales and customer strategy meetings and training
- Oversaw daily operations as manager
- Maintained staffing requirements by recruiting, selecting, and monitoring employee performance.
Inventory Control Analyst
Solectron Global Services
10.2003 - 08.2007
- Led personnel and material handling, generating controlled documents and procedures used in product movement through shipping and receiving
- Researched and resolved customer issues from site to site
- Tracked and moved products domestically and overseas
- Received certification as First Responder, which included Hazmat training, First Aid/CPR/AED training courses, and Fire Extinguisher training
- Facilitated safety, health and EHS Meetings required by site safety programs and guidelines.
Tooling Buyer/Machinist
Heraeus Quartztech Inc.
07.2002 - 08.2003
- Assisted management with requisitions and purchasing of tooling or consumables in a buyer role
- Maintained and organized tooling inventory and facility equipment and supplies
- Designed tooling to production specification and negotiated prices
- Maintained a preferred supplier list
- Set up and machined parts on 4-axis laser machine.
Material Handler
Solectron
01.2002 - 07.2002
- Received and verified incoming inventory for production
- Pulled finished product and verified for domestic and oversea shipping
- Verified inventories as needed.
CNC Machinists/Programmer
MI, Inc.
03.2000 - 01.2002
- Setups and machined products to meet drawing specifications per scheduling requirements
- Edited, programmed, and maintained machines as needed.
Supervisor/Lead Machinists/Programmer
Coors Technical Ceramics
01.1997 - 02.2000
- Machined hi-tech ceramics for the semi-conductor industry
- Screened and interviewed potential applicants
- Supervised and trained employees on various job requirements and company policies
- Organized and coordinated job duties to meet production schedules
- Inspected all finished parts/product to meet quality specifications and procedures
- Maintained safety records, forklift training and implemented various safety programs in accordance with company and OSHA policies.
Setup Maintenance Technician
Intercraft Industries
10.1989 - 08.1995
- Setup and maintained various production machines to their production schedules
- Repaired mechanical and electrical failures quickly to minimize down times on the production lines
- Oversaw replacement and organization of maintenance parts and equipment.
Education
Austin Community College
Austin, TX 01.1993 - 11.1993
Texas Tech University
Lubbock, TX 09.1983 - 11.1985
High School Diploma -
Hutto High School
Hutto, TX05.1978
Skills
- Multi-tasking and Prioritizing
- Team Leadership
- Completing tasks in a timely manner
- Problem solving
- Analytical skills
- Inside and outside sales
- Customer service
- Proficient in Windows, Microsoft Word, Access, and Excel
- Experience using SAP operating data base, Oracle databases and various inventory warehouse programs
- Operations Management
Timeline
Manager/Parts Specialist
Carrier Enterprise South Texas
05.2017 - 04.2022
Counter Sales
Comfort Products Distribution
02.2016 - 04.2017
Counter Sales
Carrier Enterprise
04.2014 - 02.2016
Manager
Locke Wholesale Supply
01.2008 - 11.2013
Inventory Control Analyst
Solectron Global Services
10.2003 - 08.2007
Tooling Buyer/Machinist
Heraeus Quartztech Inc.
07.2002 - 08.2003
Material Handler
Solectron
01.2002 - 07.2002
CNC Machinists/Programmer
MI, Inc.
03.2000 - 01.2002
Supervisor/Lead Machinists/Programmer
Coors Technical Ceramics
01.1997 - 02.2000
Austin Community College
01.1993 - 11.1993
Setup Maintenance Technician
Intercraft Industries
10.1989 - 08.1995
Texas Tech University
09.1983 - 11.1985
Operation Manager
Ecopro Solar Supply
- 04.2024
High School Diploma -
Hutto High School
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