Nick Mancuso
Wilmington,DE
Summary
In the last five years I have grown to have strong knowledge in inventory management, team leadership, and customer service. Proving my ability to optimize operations and enhance team performance, ensuring exceptional service delivery and operational efficiency across the front store and pharmacy.
Raising metrics, learning my teams strengths and weaknesses, as well as my own to learn how to best serve my job and business.
Overview
7
7
years of professional experience
Work History
Store Manager
CVS Health
Wilmington, DE
02.2022 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels and implemented effective stock management practices.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conflict resolution and deescalation training for issues with patients, customers and employees
- Assisted with hiring, training and mentoring new staff members.
- Payroll, scheduling and daily administrative work
- Provided consistent and personalized customer service for all guests entering my store location
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Emerging Store Leader
Walgreens
Wilmington, DE
07.2021 - 02.2022
- Directed daily operations to ensure efficient store performance and exceptional customer service.
- Managed cash handling operations; learned deposits, closing procedures and basing down registers
- Pharmacy management; helped patients, filled prescriptions and learned insurance systems
- I trained to understand inventory management; ordering, stocking, optimization, rotation of product and best practices to minimize shrink from an internal and external angle
- Trained and mentored team members, oversaw team development as a store leader
- Learned how to promote sales and drive growth from a merchandising stand point
- Trained from a shift lead to an emerging store leader within 5 months of being hired
Shift Supervisor
CVS Health
West Chester, PA
03.2020 - 07.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock replenishment and minimizing waste.
- Developed scheduling strategies and how to apply optimized coverage
- Daily compliance and safety walks
- Stocking and filling product
- Receiving and unloading truck deliveries
- Daily inventory management, rotations, merchandising and optimization
- Overseeing plans with the team for the day, making lists of tasks needed for completion
- Opening and closing procedures and operations
Closing Expert
Target
Exton, PA
06.2019 - 03.2020
- In charge of keeping the entire location cleaned, operating and faced
- Walked entire store nightly to ensure all department teams locations were clean and their deliveries were being stocked
- Online order pick ups, assisting customers with retrieving their placed orders
- Assisted with cash register procedures; ringing customers, providing customer service and solving problems at the point of sale
- Assisted departments that were short staffed or had a large delivery
- Seasonal work for the holidays; learned stock room operating procedures and merchandising guides
- Learned managing techniques for placing and distributing work loads and scheduling employees to complete daily tasks
Education
Clinical Psychology
West Chester University of Pennsylvania
West Chester, PANo Degree - Liberal Arts
Delaware County Community College
Media, PAHigh School Diploma -
Ridley Highschool
Ridley Park, PASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Recruitment and hiring
- Team motivation
- Leadership development
- Supply ordering
- Staff management
Timeline
Store Manager
CVS Health
02.2022 - Current
Emerging Store Leader
Walgreens
07.2021 - 02.2022
Shift Supervisor
CVS Health
03.2020 - 07.2021
Closing Expert
Target
06.2019 - 03.2020
Clinical Psychology
West Chester University of Pennsylvania
No Degree - Liberal Arts
Delaware County Community College
High School Diploma -
Ridley Highschool