Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nick Mann

Olathe,KS

Summary

Knowledgeable Security Professional with strong background in managing client relationships and delivering exceptional service. Successfully improved client retention and satisfaction through tailored solutions and proactive communication. Demonstrated ability to build trust and foster long-term partnerships while utilizing conflict resolution and strategic planning skills.

Security professional prepared to bring high standards and reliable service to team. Proven track record in maintaining secure environments and responding efficiently to potential threats. Known for team collaboration and flexibility in adapting to changing needs. Expert in access control and incident reporting.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Client Relationship Manager

AES Resources
08.2016 - Current
  • Recorded client interactions meticulously to guarantee accurate reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Identified opportunities to cross or up-sell Product or Service and communicated customer needs to appropriate team.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.

Professional Security Officer

Allied Universal Security Services
02.2025 - 05.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Managed access control systems for secure areas, preventing unauthorized entry and protecting valuable assets.
  • Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
  • Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
  • Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
  • Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
  • Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
  • Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
  • Reduced incidents of theft by implementing effective access control procedures for building entrances.

Security Officer

North Kansas City Bureau of Investigation
07.2007 - 05.2016
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.

Security Officer

First Response Security
05.2007 - 05.2008
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.

Surveillance Officer

7th Street Casino
01.2005 - 05.2006
  • Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
  • Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
  • Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
  • Identified and documented unauthorized actions by employees.
  • Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
  • Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
  • Monitored guests for signs of suspicious or criminal activity.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.

Education

High School Diploma - General Studies

Middlesex Charter
Lowell, MA
05.1990

Skills

  • First aid administration
  • Vigilant surveillance
  • Emergency response
  • Building security
  • Perimeter patrol
  • Maintaining confidentiality
  • CCTV monitoring
  • Container screening
  • Access systems and patrol
  • First aid training
  • Risk assessment
  • Theft prevention
  • Professional demeanor
  • De-escalation techniques
  • Visitor screening
  • Surveillance

Certification

CPR and AED certified

40 hours of security training

DAR, IR, Personal safety

Fire hazards

Chemical Safety

Exit strategy

Active shooter training

Certified Branch Manager- True Blue-People Ready


Timeline

Professional Security Officer

Allied Universal Security Services
02.2025 - 05.2025

Client Relationship Manager

AES Resources
08.2016 - Current

Security Officer

North Kansas City Bureau of Investigation
07.2007 - 05.2016

Security Officer

First Response Security
05.2007 - 05.2008

Surveillance Officer

7th Street Casino
01.2005 - 05.2006

High School Diploma - General Studies

Middlesex Charter

Similar Profiles

CREATE PROFILE
Nick Mann