Nicholas Mende
Rock Springs,WY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the tech-industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Long-Term Substitute Teacher
Sweetwater School District Number One
08.2023 - Current
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Mentored struggling students one-on-one, resulting in significant improvements in their academic performance.
- Assessed student progress regularly, providing individualized feedback and support for continuous improvement.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Realtor
High Country Realty
03.2019 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Reviewed market research data and changed sales plans accordingly.
Store Manager
Verizon Wireless
01.2020 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
Senior Store Manager
Victra Verizon Wireless
03.2018 - 11.2018
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
Senior Store Manager
Victra Verizon Wireless
11.2012 - 03.2018
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Delivered informative product presentations during staff meetings, ensuring all team members were well-versed in the current offerings.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12.2024
Political Science And Government
University of Wyoming
Laramie, WYAssociate of Applied Science - Political Science And Government
Western Wyoming Community College
Rock Springs, WYHigh School Diploma -
Green River High School
Green River, WY06.2007
Skills
- Troubleshooting skills
- Diagnostic Testing
- Goal-Oriented
- Tech-savvy mindset
- Social Media Marketing
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Expert Troubleshooting
- Apple product knowledge
- Mac OS X proficient
- Windows 10
Affiliations
- National Association of Realtors
Certification
- Licensed Realtor - Five Years
- Apple Masters Program Training - Seven Years
Timeline
Long-Term Substitute Teacher
Sweetwater School District Number One
08.2023 - Current
Store Manager
Verizon Wireless
01.2020 - 10.2020
Realtor
High Country Realty
03.2019 - Current
Senior Store Manager
Victra Verizon Wireless
03.2018 - 11.2018
Senior Store Manager
Victra Verizon Wireless
11.2012 - 03.2018
Bachelor of Science - Information Technology
Western Governors University
Political Science And Government
University of Wyoming
Associate of Applied Science - Political Science And Government
Western Wyoming Community College
High School Diploma -
Green River High School
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