Nick Morgante
Peabody,MA
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
5
5
years of professional experience
Work History
Ops Lead
Athome
08.2024 - Current
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Shift Supervisor
CVS Pharmacy
04.2020 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Accounting
University of Southern Maine
Portland, ME06.2024
Bachelor of Science - Accounting
Plymouth State University
Plymouth, NH06.2024
Skills
- Microsoft Access
- Financial Management
- Microsoft Office
- Business Administration
- Train Employees
- Job Assignments
Additional Information
-Was apart of Peabody DECA Throughout Freshmen-Junior Year of Highschool
-Member of the University Southern Maine Mens volleyball club (2020-2021)
-Worked in Several CVS locations including Peabody Ma, Portland ME, Plymouth NH.
Timeline
Ops Lead
Athome
08.2024 - Current
Shift Supervisor
CVS Pharmacy
04.2020 - 08.2024
Bachelor of Science - Accounting
University of Southern Maine
Bachelor of Science - Accounting
Plymouth State University
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