NICK O'DWYER
Leawood
Summary
Dynamic Operations Manager with demonstrated success in Amazon's delivery station network, specializing in operational excellence and team leadership. Track record of driving performance improvements through data-driven decision making and strategic planning. Consistently delivers results in high-volume environments while developing teams and optimizing processes. Known for strong execution of Amazon's leadership principles, particularly Deliver Results and Dive Deep.
Overview
7
7
years of professional experience
Work History
Operations Manager - L6
Amazon
Lenexa
06.2024 - Current
- Leads critical operational functions in a high-volume delivery station, demonstrating ownership and bias for action
- Engineered 2.1% improvement in PSR-DDU% through implementation of systematic container auditing protocols and enhanced bag merging processes
- Led complete overhaul of dispatch operations, resulting in:
- 95% reduction in reactive DDU ad-hoc movements
- $7,000+ cost savings through improved planning
- Container utilization increase from 35.2 to 45.2 cubic feet
- Champion of Golden Truck Initiative program:
- Maintained top 14 ranking among 79 national sites
- Implemented innovative roster system for container mergers
- Achieved consistent WCC and CCE% compliance
- Established new standards for cart compliance metrics
Area Manager - L5
Amazon
Lenexa
04.2020 - 05.2024
- Led multiple critical initiatives while demonstrating customer obsession and insisting on highest standards
- DSM9 Launch Leadership (August 2021):
- Improved AMZL XD CPT% from 80% to 95% within 3 weeks
- Spearheaded hiring initiative resulting in 24 new hires through college recruitment event
- Successfully stabilized operations during critical launch phase
- Dispatch Team Leadership:
- Consistently exceeded 95% CPT goals for DDU and Xdock lanes
- Maintained trailer utilization CuPL of 430+
- Achieved container utilization of 44.3 CuPL
- People Development:
- Directly mentored 4 Process Assistants to successful promotion to AM roles
- Managed and developed team of 100+ associates
- Created comprehensive training programs for new hires
- Amazon's delivery station network
Process Assistant - L3
Amazon
Lenexa
10.2018 - 04.2020
- Implemented data-driven performance tracking systems
- Developed standard work for operational processes
- Maintained safety compliance while driving productivity improvements
- Amazon's delivery station network
Education
Three years -
Johnson County Community College
Overland Park, KSSkills
- Data analysis tools
- Microsoft Office Suite
- Advanced Excel and PowerPoint
- Chronic tool expertise
- Problem-solving skills
- Warehouse management systems
- Labor planning software
- Strategic planning and execution
- Cross-functional team leadership
- Process improvement and optimization
- Performance metrics management
- Root cause analysis
- Safety management practices
- Change management strategies
- Staff development and training
- Cost control and budget management
Amazon Leadership Principles Demonstrated
- Customer Obsession
- Ownership
- Dive Deep
- Deliver Results
- Bias for Action
- Learn and Be Curious
- Insist on the Highest Standards
Timeline
Operations Manager - L6
Amazon
06.2024 - Current
Area Manager - L5
Amazon
04.2020 - 05.2024
Process Assistant - L3
Amazon
10.2018 - 04.2020
Three years -
Johnson County Community College