ERIC Allen
Dallas,Georgia
Summary
Operations account manager with extensive experience in managing client accounts and enhancing business operations. Expertise in strategic planning, project management, and team leadership. Proven track record of implementing process improvements that boost productivity. Strong ability to foster long-term client relationships through exceptional service and effective problem-solving.
Overview
22
22
years of professional experience
Work History
Operations/Account Manager
GFL Environmental Inc.
Douglasville, Georgia
11.2018 - Current
- Managed client accounts to ensure timely service delivery and improve satisfaction.
- Resolved client inquiries promptly to strengthen customer relationships.
- Negotiated vendor contracts, securing favorable pricing terms that supported budget objectives.
- Collaborated with stakeholders across departments to align objectives with operational plans.
- Monitored performance of operation coaches to ensure efficiency and goal achievement.
- Evaluated staffing needs to optimize resources and effectively meet daily demands.
- Oversaw contract compliance by reviewing terms for adherence to company policies.
Account Manager/Supervisor
Mayfield Dairy Farms
Marietta, Georgia
11.2010 - 10.2018
- Implemented effective sales strategies, enabling team to exceed sales quotas.
- Executed outbound calls and onsite visits to prospective clients, driving engagement.
- Led client meetings to address concerns and evaluate needs, fostering stronger relationships.
- Planned and organized sales appointments, providing technical support to customers.
- Analyzed market trends to identify service improvement opportunities.
- Oversaw daily operations of 30+ employees while delivering exceptional customer service.
- Developed comprehensive plans for long-term growth of each account based on market trends.
- Ensured compliance with DOT regulations and addressed logistical challenges.
General/Assistant Manager
Stevi B’s Pizza
Hiram, Georgia
09.2007 - 11.2010
- Supported Store Manager in planning and organizing strategies to achieve goals; supervised daily operations of employees to ensure task performance.
- Provided excellent customer service by effectively identifying and meeting customer needs both in person and via calls; developed and implemented innovative blueprints to provide solutions to complex problems.
- Enhanced customer service by addressing customer needs and gathering feedback on services provided.
- Facilitated onboarding and training of new employees to meet hiring needs; maintained records of daily operations, including expenses, sales, and competition.
Delivery Driver/Warehouse Loader
Moulding & Millwork Inc.
Acworth, Georgia
08.2004 - 09.2007
- Prepared and packaged products for transportation to specified locations using equipment such as lifts and trucks, ensuring safe and efficient delivery.
- Transported materials to job sites using company vehicles.
- Handled loading and unloading of delivery vehicles to maximize efficiency.
- Loaded and unloaded materials and products to fulfill orders from supervisor and ensure timely distribution.
- Maintained accurate delivery logs and documentation.
Education
Bachelor of Science - Business Administration/Marketing
Colorado State University
Fort CollinsSkills
- Account management
- Client Relations Management
- Customer relationship management
- Sales operations
- Operations Management
- Project Management
- Pipeline management
- Vendor negotiation
- Contract negotiation
- Contract compliance
- Market analysis
- Competitive analysis
- Pricing strategy
- Customer engagement
- Staff Management
- Supply chain oversight
- Process Improvement
- Productivity Improvement
- Profit optimization
- Team leadership
- Strategic planning
- Team training
- Decision-making
- Problem Resolution
- Strategic planning
- Financial oversight
- Data management
- Data analysis tools
- Client presentations
- Persuasive communication
- Financial oversight
- Leadership Skills
- Data analysis tools
- Data management
- Account management
Membership
Member of Sigma Beta Delta
Area Of Expertise
- Operations Management
- Manufacturing Management
- Staff Management
- Process Improvement
- Strategic Planning & Implementation
- Staff Training & Development
- Revenue Generation
- Program Development
- Productivity Improvement
- Logistics Management
- Organizational Leadership
- Problem Resolution
- Client Relations Management
- Time Management
- Project Management
- Budget Administration
- Forecasting
- Change Management
- Training and Development
- Leadership Skills
Timeline
Operations/Account Manager
GFL Environmental Inc.
11.2018 - Current
Account Manager/Supervisor
Mayfield Dairy Farms
11.2010 - 10.2018
General/Assistant Manager
Stevi B’s Pizza
09.2007 - 11.2010
Delivery Driver/Warehouse Loader
Moulding & Millwork Inc.
08.2004 - 09.2007
Bachelor of Science - Business Administration/Marketing
Colorado State University