Nick Page
Algonquin,IL
Summary
Dynamic manager with a proven track record of implementing innovative strategies that enhance performance and drive results. Recognized as a motivating leader who fosters employee success through consistent training, coaching, and accountability while maintaining fairness in all interactions. Expertise in adapting to evolving challenges and making informed decisions quickly, combined with a commitment to continuous learning and knowledge sharing. Passionate about leading motivated teams toward achieving sustained excellence and fostering a collaborative environment that prioritizes high-quality outcomes.
Overview
22
22
years of professional experience
Work History
Senior Operations Manager
TruGreen
Carpentersville, IL/ West Chicago, IL
03.2023 - Current
- Developed and executed strategic business plans to drive growth and optimize resource allocation in 2 locations
- Led cross-functional teams in achieving operational excellence through continuous improvement initiatives.
- Streamlined operations by implementing process improvements, enhancing efficiency across service delivery teams.
- Mentored staff on best practices, fostering a culture of teamwork and accountability within the organization.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Established training programs to enhance employee skills, resulting in improved service quality and customer satisfaction.
General Manager
TruGreen
Columbia, MO
03.2022 - 03.2023
- Developed strategic business plans to drive growth and enhance market presence. Reduced excess staff by 10% while increasing revenue production 10%
- Directed daily operations to ensure optimal service delivery and customer satisfaction.
- Implemented process improvements that increased efficiency across multiple departments.
- Mentored and trained management team on operational excellence and best practices.
- Analyzed financial reports to inform budgeting decisions and resource allocation. Saved on annual labor costs and increased EBITDA
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Service Manager
TruGreen
West Chicago, IL/ Springfield, MO
05.2017 - 03.2022
- Oversaw a team of 75+ specialists during peak operational seasons.
- Monitored multiple Key Performance Indicators regarding production, including Service Completion Rate, Re-service Rate, Unproductive Time, Safety, Net Promoter Score, and Field Sales
- Conducted safety training and audits to promote a culture of safety within the branch since May 2017.
- Led team training initiatives to enhance service delivery and operational efficiency.
- Managed service operations, ensuring high-quality customer experiences and satisfaction.
- Directly managed all warehouse operations, to include pesticide and fertilizer storage, and overall safety
- Managed fleet of 75 trucks and multiple pieces of equipment, such as pumping systems, ride on spreader sprayers, aerators, and other business-related items
- Implemented process improvements, reducing service response times significantly.
Senior Lawn/Horticulture Specialist
Trugreen
Carpentersville, IL
01.2008 - 05.2017
- Executed lawn and landscape services to ensure customer satisfaction and aesthetic appeal.
- Earned accolades for maintaining the highest level of customer retention in the region to enhance business stability.
- Assisted in branch organization safety and repairs after promotion to senior specialist in May 2015. Supported the implementation of safety protocols and repair initiatives in branch operations.
- Drove field sales initiatives to expand customer base and enhance market presence.
- Facilitated training programs for new specialists each season.
Seasonal Plow Truck Operator
American Landscapers
Barrington, IL
01.2007 - 02.2017
- Operated plow truck to clear snow and ice from roadways efficiently in 15 commercial accounts and several residential accounts.
- Monitored weather conditions to anticipate plowing needs and adjust schedules accordingly.
Dispatcher
Trugreen
Carpentersville, IL
01.2007 - 01.2008
- Was responsible for creating efficient routes for specialists daily, as well as handling customer service/scheduling issues inside the branch for office, sales, and operations.
- Tasked with creating balanced territories and customer counts for 30 service territories
- Also served as Customer Service Representative, Sales Auditor, and
Accounts Receivable when needed - Worked closely with Branch Commercial Development Representative to make sure commercial accounts were on time & on schedule
Lawn Specialist
Trugreen
Carpentersville, IL
02.2005 - 12.2006
- Performed beneficial services to 25-30 customers' lawn and landscapes daily
- Addressed customer concerns and questions
- Increased business by expanding customer base with field truck sales
Sales Representative
Trugreen
Carpentersville, IL
06.2004 - 01.2005
- Contacted former, existing, and potential clients via phone to market various services.
- Used customer service and knowledge to solve problems and acquire new business
Education
Bachelor of Science - Education
Providence Baptist College
Elgin, IL2008
Skills
- Illinois Dept of Agriculture Applicators license in Turf, Ornamental, Mosquito, Right of Way
- Illinois Dept of Public Health license in Structural Pest Control
- DOT Certified with Class C Drivers License
- Strategic leadership
- Decision-making
- Process improvement
- Problem solving
- Computer skills including Microsoft Office
- Customer-oriented
- Associate development and communication
- Creative thinking
- Organizational skills
- Mechanical/warehouse experience
Timeline
Senior Operations Manager
TruGreen
03.2023 - Current
General Manager
TruGreen
03.2022 - 03.2023
Service Manager
TruGreen
05.2017 - 03.2022
Senior Lawn/Horticulture Specialist
Trugreen
01.2008 - 05.2017
Seasonal Plow Truck Operator
American Landscapers
01.2007 - 02.2017
Dispatcher
Trugreen
01.2007 - 01.2008
Lawn Specialist
Trugreen
02.2005 - 12.2006
Sales Representative
Trugreen
06.2004 - 01.2005
Bachelor of Science - Education
Providence Baptist College