Nick Phan
NextGen Wireless
Grand Prairie,TX
2027
years of professional experience
Hands-on IT and electronics professional with over 15 years of experience repairing, configuring, troubleshooting, and supporting computers, laptops, mobile devices, and networking equipment. Extensive background in hardware diagnostics, component-level repair, Windows systems, imaging, firmware programming, networking, structured cabling, and technical troubleshooting. Proven leadership experience managing business operations while maintaining technical responsibilities. Seeking a Data Center Technician position where strong hardware knowledge, problem-solving skills, and attention to detail can contribute immediately.
Work History
Manager / Operations Manager - Part Time
- Manage daily business operations, scheduling, customer service, and staff coordination.
- Resolve customer issues through communication and problem-solving.
- Manage inventory, vendors, and business records.
- Train employees and maintain quality standards.
Computer & Wireless Repair Technician
- Diagnose and repair laptops, desktop computers, smartphones, and tablets.
- Replace motherboards, displays, charging ports, batteries, keyboards, SSDs, and other hardware components.
- Install and configure Windows operating systems.
- Perform software troubleshooting and malware removal.
- Recover customer data and complete hardware upgrades.
- Configure wireless devices and networking equipment.
Owner / Technical Repair Specialist
17 Years- Owned and operated a wireless device repair business.
- Diagnosed and repaired smartphones, tablets, and electronic devices.
- Provided technical support and troubleshooting for hardware and software issues.
- Assisted customers with device setup, connectivity, and technical problems.
- Managed inventory, purchasing, customer relationships, and daily operations.
Component Technician
- Assembled and tested electronic components to ensure functionality and quality standards.
- Conducted troubleshooting on defective units, identifying root causes of issues efficiently.
- Operated diagnostic tools and equipment to assess component performance accurately.
- Collaborated with team members to streamline assembly processes, reducing turnaround times.
Education
Associate Degree - Electrical Engineering Technology (EET)
Skills
Technical Support & Troubleshooting
Hardware & Electronics Repair
Mobile Device Support
Problem Solving
Data Entry & Documentation
Microsoft Office
Soldering
Multimeters
ESD Procedures
Technical Documentation
ADDITIONAL QUALIFICATIONS
- - 15+ years electronics repair experience
- - Strong troubleshooting and customer support background
- - Self-managed business owner experience
- - Comfortable working independently and remotely
Timeline
Owner / Technical Repair Specialist
Advanced Wireless
01.2001 - 01.2018Read More
Manager / Operations Manager - Part Time
Aria Nail Spa
2019 - CurrentRead More
Computer & Wireless Repair Technician
NextGen Wireless
2019 - CurrentRead More
Component Technician
Teleplan
1999 - 2001Read More
ITT Technical Institute
Associate Degree from Electrical Engineering Technology (EET)
Read More