NICK RADCLIFFE
Akron,Ohio
Summary
Professional with solid foundation in technical support and customer service. Expertise in troubleshooting, problem-solving, and delivering clear solutions. Focused on team collaboration and achieving results. Adaptable and reliable with strong communication and technical skills. Prepared to drive positive outcomes and support organizational goals.
Overview
9
9
years of professional experience
Work History
Technical Customer Support Specialist
Jamf
04.2024 - Current
- - Utilized diagnostic tools and logs to identify root causes and guide customers through solutions
- - Maintained high levels of customer satisfaction by handling complex technical inquiries and escalations
- - Collaborated with engineering and product teams to communicate customer feedback and report bugs
- - Documented support interactions and troubleshooting steps in ServiceNow and internal knowledge bases
- - Passed Jamf 100, 170, and 200 certifications, demonstrating strong product expertise
- - Supported continuous improvement efforts by sharing insights to improve support workflows and documentation
Sales Development Representative
Jamf
08.2022 - 04.2024
- - Built and managed accurate sales pipeline to maintain high volume of activity
- - Won new business by articulating full value of company's capabilities to prospects
- - Utilized Salesforce to manage sensitive client information and update client profiles
- - Prospected to increase sales lead pipeline and converted leads into new customers
- - Gained customer trust and confidence through professional and persuasive communication
- - Collaborated with the sales team to meet or exceed personal and team quotas
Expert
Apple
10.2019 - 08.2022
- - Built customer loyalty and retention by delivering excellent shopping experiences
- - Listened to customer needs and desires to identify and recommend optimal products
- - Developed strong rapport with customers and created positive impression of business
- - Interpreted customer needs and introduced services to create complete solutions
- - Expert in sales and solutions with an insight into technical support
AT&T and Verizon Expert
Best Buy
08.2016 - 10.2019
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05.2015
Skills
- Technical Learning
- Time Management
- Consultative Support Techniques
- Partnering and Relationships
- Enthusiastic Personality
- Encourages Accountability
- Collaboration
- Client Needs Assessment
- Technical Tools & Tech: Salesforce Jamf Suite macOS Slack Zoominfo ServiceNow Microsoft Suite
Timeline
Technical Customer Support Specialist
Jamf
04.2024 - Current
Sales Development Representative
Jamf
08.2022 - 04.2024
Expert
Apple
10.2019 - 08.2022
AT&T and Verizon Expert
Best Buy
08.2016 - 10.2019
High School Diploma -
Cuyahoga Falls High School
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