NICK RADCLIFFE
Akron,Ohio
Summary
Professional with a solid foundation in technical support, customer service, and sales. Skilled in troubleshooting, problem-solving, and delivering clear, effective solutions. Experienced in building strong customer relationships and identifying client needs to drive results. Focused on team collaboration, achieving goals, and supporting organizational success. Adaptable and reliable, with strong communication, technical, and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Product Support Specialist
Flock Safety
12.2025 - Current
- Developed targeted lead generation strategies to enhance customer acquisition efforts.
- Utilized CRM tools to track and analyze lead interactions and conversions.
- Trained junior staff on effective lead qualification techniques and best practices.
- Implemented process improvements that increased overall lead conversion rates significantly.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
Technical Customer Support Specialist
Jamf
04.2024 - 12.2025
- - Utilized diagnostic tools and logs to identify root causes and guide customers through solutions
- - Maintained high levels of customer satisfaction by handling complex technical inquiries and escalations
- - Collaborated with engineering and product teams to communicate customer feedback and report bugs
- - Documented support interactions and troubleshooting steps in ServiceNow and internal knowledge bases
- - Passed Jamf 100, 170, and 200 certifications, demonstrating strong product expertise
Sales Development Representative
Jamf
08.2022 - 04.2024
- - Built and managed accurate sales pipeline to maintain high volume of activity
- - Won new business by articulating full value of company's capabilities to prospects
- - Utilized Salesforce to manage sensitive client information and update client profiles
- - Prospected to increase sales lead pipeline and converted leads into new customers
- - Gained customer trust and confidence through professional and persuasive communication
- - Collaborated with the sales team to meet or exceed personal and team quotas
Expert
Apple
10.2019 - 08.2022
- - Built customer loyalty and retention by delivering excellent shopping experiences
- - Listened to customer needs and desires to identify and recommend optimal products
- - Developed strong rapport with customers and created positive impression of business
- - Interpreted customer needs and introduced services to create complete solutions
- - Expert in sales and solutions with an insight into technical support
AT&T and Verizon Expert
Best Buy
08.2016 - 10.2019
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05-2015
Skills
- Technical Learning
- Consultative Support Techniques
- Partnering and Relationships
- Client relationship building
- Sales support
- Strategic thinking
- Collaboration
- Client Needs Assessment
- Pipeline management
Timeline
Product Support Specialist
Flock Safety
12.2025 - Current
Technical Customer Support Specialist
Jamf
04.2024 - 12.2025
Sales Development Representative
Jamf
08.2022 - 04.2024
Expert
Apple
10.2019 - 08.2022
AT&T and Verizon Expert
Best Buy
08.2016 - 10.2019
High School Diploma -
Cuyahoga Falls High School