Nick Smith
Haines City,FL
Summary
Dedicated and reliable security professional with a proven record of operational excellence, rapid leadership progression, and over two years of experience across multiple high-demand environments at Universal Orlando. Known for unwavering dependability, zero call-outs for a half a year, and a calm, composed presence even during high-pressure situations. Recently promoted to Corporal and widely respected by peers and supervisors alike for professionalism, administrative precision, and a growth-centered mindset. Experienced in post transitions, equipment oversight, report accuracy, and shift coordination. Combines sharp analytical thinking with a strong sense of duty, team unity, and an intuitive understanding of leadership dynamics. Prepared to contribute at the next level as a Status Sergeant with integrity, humility, and purpose.
Overview
8
8
years of professional experience
Work History
Epic Corporal
Universal Epic Universe
Orlando, Fl
04.2025 - Current
- Promoted to Corporal in recognition of reliability, leadership maturity, and exemplary work during the final phases of Epic Universe’s launch
- Oversee and review all incident reports and officer statements, ensuring clarity, accuracy, and timely completion in alignment with policy
- Support Sergeants and Supervisors by managing shift-level logistics such as callout tracking, radio assignments, and equipment distribution
- Provide on-the-ground guidance to officers, answering questions, offering procedural support, and serving as a consistent and approachable team lead
- Maintain high standards of professionalism and communication when interacting with both team members and leadership
- Operate as a liaison between frontline and command, relaying information, documenting internal issues, and keeping chain-of-command informed
- Set the tone for shift morale by offering a steady, respectful presence—avoiding drama, ego, and power plays while reinforcing structure
- Manage in-office responsibilities including call-taking, document handling, and logistical support—ensuring nothing slips through the cracks
Epic Security Officer
Universal Epic Universe
Orlando, Fl
02.2024 - Current
- Selected for transfer to Epic Universe during the final phases of park construction, tasked with supporting operations amid evolving infrastructure and high-volume contractor presence
- Served exclusively on grave shift, maintaining presence, stability, and vigilance in a shifting environment as the park prepared for full public launch
- Maintained perfect attendance throughout pre-opening chaos—0 call-outs, 0 write-ups, and full post adaptability under pressure
- Supported both front-line and interior roles including contractor escorts, perimeter control, trailer access, and safety enforcement
- Handled unpredictable repositioning and post changes without complaint, embodying team-first reliability at all times
- Played a key role in the successful soft launch and final ramp-up to Epic Universe’s operational debut—Universal’s first major theme park opening in nearly a decade
- Earned consistent informal leadership recognition from peers and supervisors for unmatched work ethic and unwavering presence during the most volatile phases of development
Resorts Security Officer
Universal Orlando
Orlando, Fl
01.2023 - 02.2024
- Patrolled high-traffic and nightlife zones including CityWalk, guest pathways, hotel perimeter trails, and the parking garage—ensuring public safety amid frequent intoxication and volatile situations
- Conducted security screening and guest management at hub screening, CityWalk entrances, and four boat docks servicing Lowe’s Portofino Bay, Sapphire Falls, Royal Pacific, and Hard Rock Hotel
- Served as front-line security during overnight and swing shifts, de-escalating high-risk incidents involving guests and managing crowd control without backup in low-visibility areas
- Monitored hotel walkways and resort-adjacent bus terminals for suspicious activity or medical emergencies, relaying to leadership and first responders
- Earned a reputation for professionalism and composure under pressure, including consistent positive feedback from CityWalk leadership and peer officers
- Developed foundational confidence, judgment, and control in one of Universal's most publicly exposed and unpredictable environments
Founder & Full-Stack Developer
Hearthfire Softworks L.L.C.
Haines City, FL
11.2021 - 01.2022
- Developed and launched a production-level web platform for a private client, handling end-to-end design, coding, and deployment
- Delivered responsive front-end interfaces using modern JavaScript frameworks and clean backend integrations
- Performed full stack operations including Linux server setup, domain configuration, and continuous deployment
- Engineered reusable tools for interactive experiences, including early-stage video game logic, UI prototyping, and dynamic content systems
- Handled operational DevOps responsibilities—stood up cloud services, monitored site health, and resolved performance bottlenecks
- Wrote clean, maintainable code using TypeScript and Git version control in a solo agile workflow
Founder & Full-Stack Developer
The Amazing Language Company
Haines City, Fl
06.2017 - 03.2019
- Designed and built a custom dictionary dataset mapping 100+ core English words to over 120 world languages, including Arabic, Japanese, and Swahili
- Engineered a scalable lookup tool for multilingual input/output using structured JavaScript objects
- Created early tools that supported phonetic transliteration and educational flashcard functions
- Anticipated the rise of language AI by years through independent initiative
Education
B.S. - Computer Science
Western Governors University
Salt Lake City, UT06.2019
Associate of Science - Computer Science
Valencia College
Orlando, FL05-2016
Skills
- Strong track record of zero call-outs over 210 days
- Calm, composed presence under pressure
- Effective shift-level logistics and staff coordination
- Clear, respectful communication across all ranks
- Precise, timely incident documentation and reporting
- Fast, adaptive learner with mission-first mindset
Timeline
Epic Corporal
Universal Epic Universe
04.2025 - Current
Epic Security Officer
Universal Epic Universe
02.2024 - Current
Resorts Security Officer
Universal Orlando
01.2023 - 02.2024
Founder & Full-Stack Developer
Hearthfire Softworks L.L.C.
11.2021 - 01.2022
Founder & Full-Stack Developer
The Amazing Language Company
06.2017 - 03.2019
B.S. - Computer Science
Western Governors University
Associate of Science - Computer Science
Valencia College