Cloud API Product Manager
Open To Work
NICK SOMA
TrueCommerce
Jacksonville,FL
Work Preference
Overview
Highly technical Platform Product Manager / Platform Infrastructure Engineer with over 10 years of experience managing core cloud infrastructure, internal API gateways, developer building blocks, and enterprise systems integration. Proven track record of modernizing legacy integration routines into highly scalable, distributed cloud platform architectures on Microsoft Azure, processing over 741.5 Million total network operations. Expert at treating internal engineering pods as the primary customer—designing resilient microservices, optimizing runtime service meshes, and automating CI/CD prioritization to eliminate developer friction. Combines a deep technical toolkit in advanced T-SQL scripting and log analysis with product metrics governance to comfortably sustain global networks scaling past 201.7 Million transactions annually.
01+
Certification
14+
Years of experience
Work History
01.2024 - Current2 Years 8 Months
Cloud API Platform Product Manager
TrueCommerce | Remote
- Owned product strategy and operational scaling for a core cloud API Gateway infrastructure, transitioning global operations away from legacy integration architectures toward a distributed Azure microservices platform handling 741.5 Million total network transactions.
- Managed central software building blocks, internal service meshes, and developer infrastructure tools to support 314 unique endpoint profile connections, prioritizing needs of internal software engineers as direct customers.
- Modernized distributed system architecture capabilities to comfortably sustain core enterprise network layers running at a massive, continuous capacity of over 201.7 Million operations annually.
- Led data-driven dependency and schema optimization sweeps across high-volume developer channels, ensuring runtime platform stability across active core adapters including Amazon FBA (3.5 Million+ records, +25% growth) and Shopify eCommerce (818K+ records, +14% YoY stability growth).
- Directed backlog optimization to prepare platform cloud capacity for hyper-growth connector lines, addressing rapid transactional demand spikes of up to +305% (Walmart Marketplace).
- Conducted technical root-cause investigations into breaking Shopify GraphQL payload mutations; engineered an automated research spike that bypassed legacy validation gaps and saved downstream processing pods from manual workarounds.
- Governed technical debt lifecycles, evaluating and prioritizing framework migrations (including .NET 6 to .NET 8 tracks) within active sprint architectures.
01.2022 - Current4 Years 8 Months
Tier 3 Platform Operations Manager
TrueCommerce | Remote
- Managed critical Tier 3 platform infrastructure incidents, coordinating support, core engineering, and DevOps teams to triage high-severity distributed system outages and compile root-cause analysis (RCA) data.
- Managed critical Tier 3 platform infrastructure incidents, bridging the gap between support, core engineering, and DevOps teams to triage high-severity distributed system outages and gather root-cause analysis (RCA) data.
- Built robust SQL-based KPI alerting dashboards ("Pulse") to establish proactive runtime monitoring across multi-tenant integration servers, dropping incident identification times significantly.
- Authored and scaled technical documentation, converting developer wiki files into cloud-accessible guides and recording video knowledge transfers to mitigate single-point-of-failure risks.
- Authored and scaled comprehensive technical documentation, converting developer wiki files into cloud-accessible guides and recording video-based knowledge transfers to eliminate single-point-of-failure liabilities.
01.2020 - Current6 Years 8 Months
Associate Product Manager
TrueCommerce | Remote
- Executed large-scale integration runtime migrations across production servers, configuring logging frameworks and verifying payload schemas to ensure zero data loss and maintain system integrity.
- Deployed critical code hotfixes and patches directly to production integration branches, conducting smoke testing and automated regression sweeps to validate system stability.
- Configured and optimized secure cloud connection endpoints using SFTP and AS2 protocols, enhancing data transfer security and reliability.
01.2018 - 01.20202 Years
Integrations System Analyst
MGF Sourcing | Columbus, OH
- Coordinated migration of core corporate integration infrastructure to Microsoft Azure, mapping data pipelines and validating environment health post-migration.
- Monitored global supply chain ETL queries and database health, developed custom SQL tools to optimize runtime latency and automate data exception reporting.
- Analyzed system requirements and designed solutions to enhance operational efficiency.
01.2013 - 01.20185 Years
Senior Technical Support Analyst
Korber Supply Chain | Columbus, OH
- Diagnosed complex web and database server failures for enterprise client systems, replicating production bugs in localized staging environments to enable development teams in root-cause analysis.
- Built, tuned, and tested complex data transformation maps and schema configurations, enhancing specialized business communication flows.
- Analyzed system issues to provide timely resolutions and enhance user satisfaction.
Education
Associate of Science (A.S.) | Computer Networking Administration
DeVry University | Columbus, OH
DeVry University - Columbus, OH
Focus on Network Infrastructure, Routing Protocols, and Systems Administration
Skills
Certification
Continuous Technical Learning:, Python for Data Science – IBM Cognitive Class, Big Data Foundations – IBM Cognitive Class
Personal Information
Availability: Fully Remote
Timeline
Cloud API Platform Product Manager
TrueCommerce
01.2024 - CurrentRead more
Tier 3 Platform Operations Manager
TrueCommerce
01.2022 - CurrentRead more
Associate Product Manager
TrueCommerce
01.2020 - CurrentRead more
Integrations System Analyst
MGF Sourcing
01.2018 - 01.2020Read more
Senior Technical Support Analyst
Korber Supply Chain
01.2013 - 01.2018Read more
DeVry University - Associate of Science (A.S.), Computer Networking Administration
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