NICK SWEARINGEN
San Diego,CA
Summary
Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. Systems Support Analyst well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer, network, printing, and VOIP problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
System Administrator
California Coast Credit Union
San Diego, CA
10.2019 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability, utilization and latency.
- Provides first level of administrator support for help desk team and issues escalated within the ticketing system pertaining to systems and software.
- Active Directory infrastructure along with other internal systems.
- Supports installation, configuration and maintenance of the organization's systems.
- Provides day-to-day support for acquisition, configuration, deployment, maintenance and retirement of hardware or software components.
- Establishes and maintains regular written and in-person communications with the organization’s end users regarding pertinent IT activities.
System Support Analyst
California Coast Credit Union
San Diego, CA
06.2013 - 10.2019
- Provided technical support including troubleshooting, repairing and replacing hardware for company staff to ensure effective utilization of desktop PCs, VOIP phone systems, laptops, printers, scanners, mobile devices, CDMs, TCRs, and other peripheral computer equipment
- Interfaced with engineers, administrators, management teams, and project managers within and outside of the IT department; active role in determining overall company technology and development strategies, as well as specific strategies for individual projects
- Installed system software, including Windows 7, Windows 10, Microsoft Office, Adobe products, financial software, cash machines, biometric software, DVR software, Avaya VOIP solutions, Symitar
- Oversaw maintenance and repair for desktops, hardware, software, printer, and various other credit union and IT equipment at 24 branches, call center, and back office/admin building
- Consistently managed, monitored, and completed help desk call flow and email submitted tickets; to ensure productivity, quality, and customer service demands were met according to the organization's standards, and deadlines
- Demonstrated professionalism and courtesy with customers at all times; including excellent customer service skills with internal and external customers
- Displayed ability to conduct and direct research into IT issues and products; present ideas in business-friendly and user-friendly language
- Resolved computer hardware, software, networking, printing, installation, word processing, email and operating systems issues
- Interfaced with vendors to provide service on PC, printers, and related hardware
- Remained up-to-date on the latest technologies and solutions applicable to company products
- Resolved customer issues in a clear, courteous and straightforward manner
- Provided 1st tier IT support to non-technical personnel within the business.
eDocument Imaging Specialist
California Coast Credit Union
San Diego, CA
11.2008 - 06.2013
- Monitored and completed research tickets pertaining to check copies, statement copies, posting errors, mobile deposit, and any adjustment related processes necessary for the resolution of such research
- Maintained a working knowledge of the company's document guideline, structure and the document archival software in order to be able to provide maximum level of support to staff
- Provided support to branches, call center, lending, and admin departments with troubleshooting check scanning equipment, locating documents and checks
- Recorded, scanned, and indexed documents using document image archival software
- Including data entry of pertinent member and document information used to archive and retrieve imaged documents
- Processed and balanced all electronic/paper files by importing/exporting on a daily basis with the Federal Reserve
- Bank
- Liaised with vendors to order and maintain inventory of office supplies.
Education
High School Diploma - undefined
Patrick Henry High School
San Diego, CA2004
Skills
- Hardware Installation
- Problem Solving
- Quick Learner
- Strong problem solving aptitude
- Avaya Software knowledge
- Skilled in TCP/IP and WAN
- Customer service expert
- Remote access support
- Strong communication skills
- Knowledge with HP, Xerox, & Kyocera printing hardware
- Network maintenance
- Experience with financial institution hardware, software, and peripherals
- Internet setup and repair
- System upgrades
- System backups
Certification
- CompTIA A+
- Microsoft Windows Server Fundamentals
Timeline
System Administrator
California Coast Credit Union
10.2019 - Current
System Support Analyst
California Coast Credit Union
06.2013 - 10.2019
eDocument Imaging Specialist
California Coast Credit Union
11.2008 - 06.2013
High School Diploma - undefined
Patrick Henry High School