Nick Tate
Greenville,NC
Summary
Dedicated customer service associate with a proven track record at MedCost Benefit Services, enhancing team performance through innovative program development and effective task delegation. Skilled in database management and fostering employee engagement, I successfully trained over ninety new hires, driving productivity and retention in a fast-paced environment. Possesses versatile skills in project management and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Trainer
MedCost Benefit Services
11.2021 - 04.2026
- Developed and executed performance management programs to increase employee engagement and productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Used multiple types of software to design training for front line customer service employees and increased department retention and productivity rates.
- Established and maintained quality control standards.
- Developed and implemented successful onboarding program.
- Trained and mentored over ninety new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Customer Service Representative
MedCost Benefit Services
11.2019 - 11.2021
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Evening Manager
Food Lion Grocery
08.2018 - 11.2019
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Maintained accurate delivery, sales and inventory records for good stock management.
Education
High School Diploma -
Davie High School
Mocksville, NCSkills
- Customer support
- Quality control
- Program development
- Adaptability and flexibility
- Database management
- Documentation and recordkeeping
- Skilled in prioritizing concurrent responsibilities
- Effective team engagement
- Creative solution development
Timeline
Customer Service Trainer
MedCost Benefit Services
11.2021 - 04.2026
Customer Service Representative
MedCost Benefit Services
11.2019 - 11.2021
Evening Manager
Food Lion Grocery
08.2018 - 11.2019
High School Diploma -
Davie High School