Nick Thompson
Clermont,FL
Summary
Epic Senior Healthcare Leader Key Knowledge and Skills 20 years in the Healthcare Industry Software Development Life Cycle (SDLC) 18 years of Epic Project Experience Epic Workflow Expert Vendor Management IT Governance, 10+ years in management and leadership Stakeholder Communication Expert Epic HIM (Coding, DT ROI) & Identity Certified, ASAP 11 years of Clinical and Operational Experience Project Management Strategic Planning Advisor 5 Full Installs, 12 Upgrades and Optimizations & 40 Go Lives Director, Senior Project Manager and Epic Implementation Consultant, 2010 - Present Interfaced with diverse range of clients to complete development of sophisticated projects using leadership and project management methodologies through all phases of life cycle. Led staff teams of 4 – 50, managing and directly supervised through Epic implementations (full installs, testing, optimizations and upgrades). Served as an advisor to C-suite and operational staff regarding project governance and management. Insightful Information Technology Manager with 10+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
29
29
years of professional experience
Work History
Director of Epic Clinical Systems
TDC Hospital
- Managed 50-person team - ASAP, Orders, Ambulatory, Physician, Phoenix, and Epic Workflow teams
- Worked with physicians and physician workgroups, established enterprise wide polices and processes
- Developed and fostered execution of long-term growth strategy for Epic IS team
- Managed implementation of several enterprise-wide software integration systems with multi-million budget that led development of new Epic Applications and acquisitions for system
- Responsible for 60+ projects between cross-functional teams including information technology, inventory management, and clinical operations
- Responsible man managing operational aspects of Epic Implementations successful deploying several Epic clinical application installations
- Managed vendors and negotiated enterprise-wide contracts for system
- Upgraded Epic System to latest version for Health Information Management, reviewed release notes and made system wide recommendations
- Advised management to upgrade dashboard information to incorporate for operational usage
- Streamlined processes and workflows to increase recording of reportable data for leadership by 25%.
- Led and assisted technical upgrade projects for enterprise system by working and coordinating with consultants and developers for integrations
- Played key strategic role in on-going Epic application and 3rd party reevaluation and optimization to keep pace with company growth
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
- Managed time efficiently in order to complete all tasks within deadlines
- Strengthened communication skills through regular interactions with others
Project Manager
Trinity Healthcare
- Reviewed project and program needs and identified issues and recommend course corrections
- Provided solutions for vendor management to rescue Go live and ongoing support
- Completed Go live preparation: cutover, build sessions and workflow management
- Served as mentor to junior and seasoned analysts and system level PMs to coordinate projects and implementations
- Facilitated and meetings with Epic, Operations and multiple 3rd party vendor teams.
- Monitored project performance to identify areas of improvement and make adjustments
- Developed and implemented project plans and budgets to ensure successful execution
- Negotiated and managed third-party contracts related to project deliverables
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
Sr Project Manager
California Healthcare
- Lead and directed staff for 7 projects and 1 workgroup
- Projects consisted of multiply Epic teams such as but not limited to Ambulatory, Beaker, Beacon, Orders, Cupid, Rev Cycle and Radiant) and vendors
- Conducted requirements gathering, assigned duties and tasks, build project plan and reports
- Managed budget, resources, vendor assignments, and assigned teams
- Executed project plans to save organization from losing revenue
- MD Anderson - Mentored team of four analyst and reconciled system level update issues that increased product turnaround time by 15%
- Worked with revenue and operations teams and reevaluated processes to streamline workflows
- Provided strategy for help desk ticket resolutions
- Worked with team leads and managers to establish project issue triage methods.
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Communicated project plans and progress to key stakeholders and project contributors
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport
- Partnered with project team members to identify and quickly address problems
- Updated customers and senior leaders on progress and roadblocks
Project manager
SSM Health Care
- Meaningful use project
- Completed ahead of schedule and within budget
- Managed budget and training schedule along with facilitating meetings with key stakeholders and performed analysis of program needs
- Executed project plan and turned over completed product to health system.
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Maintained open communication by presenting regular updates on project status to customers
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Facilitated workshops to collect project requirements and user feedback
Senior HIM Consultant
Epic
03.2020 - 04.2021
- Upgraded, System to latest version for HIM, reviewed nova notes, made recommendations, and complete various HIM build tasks
- Worked and resolved service desk tickets for HIM issues as assigned
- Assigned Chart Correction issue via Service Desk ticket system
- Maintained BTG build for Inpatient and ConnectCare sites, building out HACs, CERs, and other break the glass settings
- Developed additional coding workflows and maintain build of WQs, BWRs and SVC settings
- Built out new HIM (DT, ROI, Coding, CDI and Identity) dashboards and components and accompanying reports
- Worked with Identity on Upgrade build and help desk tickets
- Built new reporting workbench reports for HIM team
- Worked with HIM deficiency, ROI, Coding and Identity team on various build issues and items
- Revised and cleanup security for all HIM users and templates
- Served on test patient cleanup project, reviewing, flag and purging test patients from Epic system
- Completed Nova Note build for upgrade
Senior HIM Consultant
Riverside Healthcare System
04.2018 - 01.2020
- Completed May 2019 Epic Upgrade – Led build for DT, Coding and ROI
- Led HIM app and integrated testing
- Reexamine and completed build for issues found during testing
- Collaborated with Identity to create and discuss workflows
- Worked chart correction and Identity help desk issues as assigned
- Converted historical LMR and ROI reports using new Epic ROI Doc Templates activity
- Attended meetings, made recommendations for break the glass features for behavioral health and sensitive clinical areas
- Reviewed Epic Nova Notes and assigned task for HIM and Identity
- Updated deficiency build including def setting, records and rules
- Examined and revised deficiency workqueue rules for more efficient use by HIM
- Reviewed and evaluated current HIM Identity, Coding, ROI and DT workflows
- Served as an advisor for the EMPI team
- Remedied team issues such merge/unmerge, PHI workflows and various Chart Correction issues
- Supported Identity team with Go Live support, servicing tickets and system issues
- Resolved and troubleshoot for OnBase scanning issues in the system
- Reviewed and updated scanning, transcription and doc types system wide
- Audited HIM Epic processes with HIM operations to align with preferred outcomes
- Worked on service desk tickets to resolve end user Epic issues
- Assigned and resolved HIM Identity, DT, ROI and Coding issues assigned via helpdesk ticket system
- Setup coding workqueues, rules and support 3M/360 application
- Analyze specific needs for DT and ROI personnel and built RWB Reports, workqueues and recommended additions to current workflows used by HIM managers and end-users
- Built and design new release of information document templates for HIM ROI and Home Health
- Served as a mentor and coach to the HIM and Identity build analyst and training teams
- Presented Nova notes with HIM operational leadership and advised on new functionality available for the 2018 upgrade
- Added new build and features to the system based on 2018 Epic upgrade selections
- Tested new build with application and integrated testing
- Worked with various App teams, Ambulatory, Op Time, ASAP, Clin Doc, Orders, Beacon and others to complete required project build
Senior HIM Consultant
Spectrum Healthcare
01.2018 - 04.2018
- Worked with HB team to align coding workflows to streamline account processing
- Updated Simple Visit coding rules and definitions, validations, and DNBs
- Collaborated with HB on claim edit workflows, build WQs, rules and system actions
- Tested coding and CDI workflows via Application, Integrated and PRCT testing processes along with 3M coding workflows
- Resolved service desk tickets assigned to my group
- Attended meetings with operations to discuss organizational needs.
Senior HIM Lead Consultant
Wellspan Healthcare
05.2017 - 12.2017
- Reviewed HIM ROI, Identity and Coding workflows for Optimization
- Built Release of information rules and workqueues
- Compiled and completed deficiency tracking needs HIM and completed build
- Worked on Service Desk tickets for HIM (ROI, DT, Coding, Identity) issues
- Completed several ROI reports, revised and redesigned (Report) LRPs and (Print Group) LPGs
- Worked with ROI letters, invoices for billing process
- Resolved HIM Coding DRG issues along with troubleshooting 3M/360 issues
- Built and troubleshoot Simple Visit Coding (SVC) tasks and issues
- Handled HIM security (ECL), menu (E2U) and role (E2R) matters
- Revised system Legal Medical Record, facilitated meetings and made recommendations
- Attended optimization meetings provided suggestions and recommendations to leadership
- Completed cross team project worked with various application teams (Clin Doc, Willow, Ambulatory, Orders and Beacon)
- Updated BTG settings, rules and HACs based on project team and operational decisions
- Mentored HIM Analysts and Training team
- Completed Identity service desk tickets – contact move, merge, note type change issues etc
- Assisted with Chart Correction issues (incorrect documentation, orders, wrong patient etc.)
- Built DNBs, Categories, Rules (BWR), and Workqueues (BWQ)
- Built Billing Indicators, Account Notes, Properties (HSP) and Components
Senior HIM Implementation Consultant
LCMC Healthcare
05.2016 - 05.2017
- Upgraded to Epic 2015 and new implementation for non-Epic sites
- Reviewed Nova build and training requirement task and made recommendations
- Setup workgroup and facilitated meetings for BTG, established guidelines for break the glass build
- Completed Def Tracking build, settings, records, and WQs
- Troubleshoot Hyland/OnBase scanning issues
- Setup and built out with break the glass setting for the system
- Assisted with MPI conversion, duplicate checking and data conversion
- Worked on enterprise workgroup (Cadence, Identity and HIM) to determine MRN and ID structure
- Updated current system with required ROI, Deficiency Tracking, Identity and Coding build
- Provided Go Live support and on-going maintenance support for Upgrade
- Security Manager for the HIM team
- Worked the Help Desk ticket issues sent for HIM Epic issues
- Attended adoption session to discuss Epic workflow and build options with HIM Operations
- Provided supported for Break the Glass (BTG) issues, rules and HAC settings
- Made recommendations based on the needs and requirements of HIM Operations
- Built new DT, ROI, and Coding WQs
- Built reports for each of the HIM operational areas
- Mentored and trained new HIM Epic analysts
- HIM lead for Integrated areas: Legal Medical Record (LMR), Research, SER, User & Security, BCA, Reporting and Printers and Workstations
- Served as an advisor for the Chart Corrections and Patient Confidentiality groups
Senior HIM Project Lead
Montefiore Medical Center
07.2015 - 01.2016
- Led the inpatient Chart Correction Committee, assemble and guide completion
- Led the application and integrated testing effort for HIM
- Mentored the HIM and Identity Analysis team
- Received end user service desk tickets and resolve HIM and Identity issues
- Worked with enterprise EMPI team to setup downtime ID structure plan
- Worked with the Legal Medical Record workgroup to update the Inpatient LMR
- Worked with the Epic TS and Identity operational team to resolve duplicate configuration issues
- Advised the HIM operations and Epic build team regarding project management issues
- Built ROI and Coding Workqueues, worked with 3M/360 coding product
- Updated Simple Visit coding Settings, rules, Workqueues, and validation checks, ICD 10 AP and DRG updates
Senior HIM Analyst
Bronson Healthcare System
01.2015 - 06.2015
- Redesigned all HIM ROI reports (LRP), print groups (LPG), and ROI system settings
- Provided Go Live Support for the new implementation
- Handled LANDesk service tickets from end users
- Mentored HIM Analysts on the build and support team
- Provided on OnBase support and troubleshooting scanning issues
- Supported Break the Glass issues such as In Basket notification, rules, and settings
- Reviewed and supplied improvements to Simple Visit Coding (SVC) settings
- Created and updated Deficiency Tracking and Coding Workqueues
- Created Subtemplates, updated security (ECL) and user (EMP) records, menus, and roles for multiple user groups
- Built profiles (LPR) for users, departments, and update system level profile.
Project manager
Montefiore Medical Center
06.2014 - 01.2015
- Medical records project including managed a team of four analyst, created project schedules, and organized meetings to facilitate risk management initiatives
- Managed Chart Correction team created guide and made workflow recommendations
- Led a 10 application, 4 interface, and 50 end user team in system testing effort, resolving 100 tracked issues prior to go-live
- Managed processes with vendors, such as 3M, OnBase and Precyse., Served as Project Manager for the HIM build, project, and leadership teams
- Led HIM Application build team – Ambulatory and Inpatient
- Mentor to the HIM build analyst and training team
- Lead Chart Corrections workgroup
- Lead build for Release Of Information, Coding, and Deficiency Tracking
- Serve as senior advisor for the HIM and Identity teams
- Headed up build and team for the Legal Medical Record (LMR)
- Built in all of the HIM application areas: Deficiency Tracking, Coding and ROI
- Built ROI, Deficiency Tracking and Coding Workqueues
- Built DNB, validation check, and claim edit extensions
- Built Identity security, users, user roles, messages, and IB registry
- Built all Identity, ROI, DT, and Coding reports (Hyperspace and Reporting Workbench)
- Lead HIM User and Security build
- Led HIM SER record build responsibilities
- Managed the Denial Management process for the Epic project team
Senior Lead HIM Analyst
University of Mississippi Medical Center
03.2014 - 06.2014
- Worked Help Desk ticket to resolve issues logged in by the HIM operational staff
- Created tip sheets and various training material to update staff on workflow changes
- Assisted with designing training needs for the HIM end users
- Built Coding Workqueues with customized rules
- Created System Actions to assign stop bills to specific coding accounts
- Mentored FTE HIM Analysts
- Designed and built HIM reports working with a myriad of LPGs
- Setup jobs, batches, and runs for Workqueues and Nightly Processing
- Built Doc Review and update reports and views for coders
- Support Analysis for HIM Release of Information and Deficiency Tracking, and Coding
- Built HIM Hyperspace Reports and Reporting Workbench reports
- Supported Provider In Basket functionality
- Created HIM Workflows and Tip sheets for new processes for HIM
- Researched and provided feedback to leadership regarding HIM issues
- Resolved help/support tickets for HIM matters
- Provided feedback and best practice examples to the HIM team
- Built Simple Visit Coding Definitions
- Modified Duplication Patient Identity Build
- Built HIM Productivity Reports
- Redefined Weight Thresholds for Identity Configuration
- Built Coding flags, Validation Checks, and DNB Checks
Senior HIM Analyst
Saint Luke’s
04.2013 - 03.2014
- Built HIM Manager and Director Dashboards and reports
- Completed security class build for each of the HIM users
- Incorporated SNOMED codes into the system for Care Everywhere build settings
- SER and security manager for HIM
- Assisted with Physician In Basket activity
- Worked with HIM on the CAC workflow
- Created, built, and developed user roles, menus, and activities for each HIM user
- Completed build for Release to Inspector
- Built Hyperspace and Reporting Workbench (RWB) HIM Reports (Coding, ROI, & Deficiency Tracking)
- Configured reports (LRPs) using numerous print groups (LPGs) and customizing the parameters to fit the need of the health system
- Build In Basket, registries, and message types for Coding users
- Created Coding Query and CDI query note types
- Built HIM department and HIM user level profiles
- Setup EpicCare, Inpatient, Release Of Information (ROI) and In Basket security
- Involved with HIM leadership to develop Legal Medical Record Policy
- Contributed to the build and process of the Care Everywhere access policy
- Completed build for ROI setup (to include but not limited to Release Types, Purpose, Info Requested, and Category Lists), including fee schedule and release templates
- Completed ROI letters build
- Worked with the Deficiency Tracking module of HIM (building deficiencies, reports, deficiency detective)
- Defined and built the Legal Medical Record
- Care Everywhere coordinator and builder
- Setup scanning for authorization within the ROI activity
- Completed build for Quick Disclosure
- Built ROI, Coding & CDI Workqueues, deficiencies, categories, note type, and coding & CDI query notes
- Built deficiencies, rules, and completed build in HIM System Definition
- Through knowledge of Data Courier and Change Control processes
- Worked with other applications for collaborative build such as Clin Doc, ASAP, Orders, Stork and Willow
- HIM Testing scripts - created and ran testing script
- Completed both Application and Integrated script writing and testing
Education
Project Management Professional (Certified - Project Management
Villanova University
Villanova, PA02.2012
Ph.D. - Health Administration
University of Phoenix
Tempe, AZ07.2010
M.S. - Management
Troy University
Troy, AL12.2002
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
Carbondale, IL05.2001
Skills
- Epic System Expert
- Mission Critical Applications
- Epic and Ancillary Software Development Life Cycle (SDLC)
- Epic Implementation Expert
- Strategy Implementation
- Data Governance
- Vendor Management
- IT Governance
- Stakeholder Communication Expert
- Epic Workflow Expert
- PMP certified
- Epic Certified
Timeline
Senior HIM Consultant
Epic
03.2020 - 04.2021
Senior HIM Consultant
Riverside Healthcare System
04.2018 - 01.2020
Senior HIM Consultant
Spectrum Healthcare
01.2018 - 04.2018
Senior HIM Lead Consultant
Wellspan Healthcare
05.2017 - 12.2017
Senior HIM Implementation Consultant
LCMC Healthcare
05.2016 - 05.2017
Senior HIM Project Lead
Montefiore Medical Center
07.2015 - 01.2016
Senior HIM Analyst
Bronson Healthcare System
01.2015 - 06.2015
Project manager
Montefiore Medical Center
06.2014 - 01.2015
Senior Lead HIM Analyst
University of Mississippi Medical Center
03.2014 - 06.2014
Senior HIM Analyst
Saint Luke’s
04.2013 - 03.2014
Director of Epic Clinical Systems
TDC Hospital
Project Manager
Trinity Healthcare
Sr Project Manager
California Healthcare
Project manager
SSM Health Care
Project Management Professional (Certified - Project Management
Villanova University
Ph.D. - Health Administration
University of Phoenix
M.S. - Management
Troy University
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
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