Nick Tobin
Clifton Park,NY
Summary
Dynamic leader with proven expertise in customer complaint resolution and cash handling oversight, honed at Impact Athletic Center and other venues. Excelled in task delegation and team leadership, significantly enhancing customer service ratings. Skilled in inventory control and food handling safeguards, ensuring operational excellence and compliance.
Overview
4
4
years of professional experience
Work History
Restaurant Shift Supervisor
Impact Athletic Center
05.2023 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Concessions Worker
Tri-City ValleyCats
05.2022 - 08.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Restaurant Host
Outback Steakhouse
06.2021 - 01.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
Education
Alfred University
Alfred, NYHudson Valley Community College
Troy, NYHigh School Diploma -
La Salle Institute
Troy, NY05.2022
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Food handling safeguards
- Problem-solving
- Team leadership
Timeline
Restaurant Shift Supervisor
Impact Athletic Center
05.2023 - Current
Concessions Worker
Tri-City ValleyCats
05.2022 - 08.2022
Restaurant Host
Outback Steakhouse
06.2021 - 01.2022
Alfred University
Hudson Valley Community College
High School Diploma -
La Salle Institute
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