Summary
Overview
Work History
Education
Skills
Timeline
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Nick Zornes

Pocatello,ID

Summary

Dynamic professional with a proven track record in complaint resolution and vehicle repair, honed at Les Schwab and other notable companies. Excelled in roles requiring consultative sales and crisis management, significantly enhancing customer satisfaction and operational efficiency. Skilled in both team leadership and technical tasks, demonstrating a unique blend of interpersonal and analytical abilities.

Overview

4
4
years of professional experience

Work History

Apprentice Electrician

Generation Systems
Tooele, UT
03.2024 - 10.2024
  • Performed basic maintenance and repairs on diesel engines, including oil changes, filter replacements, and other minor repairs.
  • Assisted experienced mechanics in diagnosing complex problems with diesel engines and their components.
  • Followed safety protocols when working around hazardous materials such as fuel and lubricants.
  • Maintained accurate records of all maintenance tasks performed on each vehicle.
  • Tested various engine components for proper operation using specialized diagnostic equipment.
  • Disassembled, inspected, cleaned and re-assembled diesel engine parts to ensure optimal performance.
  • Performed regular preventative maintenance on vehicles according to manufacturer specifications.
  • Replaced worn or damaged parts with new ones and adjusted settings to ensure proper operation.
  • Operated a variety of hand tools and power tools to complete repair work quickly and efficiently.
  • Utilized computer systems to retrieve technical information about specific vehicle models.
  • Provided feedback to supervisors regarding the effectiveness of repairs made on vehicles.

Customer Service Representative

Vivint Home Security
Lindon, UT
10.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Developed strategies to improve customer experience and increase loyalty.
  • Analyzed customer data to identify trends that could be used to reduce churn rate.
  • Provided detailed reports on customer feedback and retention metrics for management review.

Missionary

Church Of Jesus Christ Of Latter Day Saints
Dallas, TX
09.2021 - 09.2023
  • Developed and implemented a plan to facilitate spiritual growth in a local church.
  • Organized and led weekly Bible study sessions for the church congregation.
  • Assisted in organizing mission trips to other countries, including fundraising efforts, travel plans, and lodging arrangements.
  • Led prayer meetings with members of the church community.
  • Conducted outreach activities such as door-to-door visits, street preaching, and distributing religious literature.
  • Trained others in evangelism techniques using various methods such as one-on-one conversations, public speaking engagements, and online platforms.
  • Monitored progress of new converts by visiting them regularly and providing support when needed.

Tire Technician

Les Schwab
Pasco, WA
08.2020 - 08.2021
  • Inspected tires for defects and wear, measured tread depth and determined need for replacement.
  • Replaced worn tires with new ones of the same size and type.
  • Balanced wheels using electronic machines to ensure even tire wear.
  • Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
  • Installed snow chains on customer vehicles when necessary.
  • Rotated tires and reset tire pressure monitoring systems.
  • Removed old tires from rims using specialized tools such as bead breakers and tire irons.

Education

High School Diploma -

Chiawana
Pasco, WA
07-2021

Skills

  • Complaint resolution
  • Account updating
  • Consultative Sales
  • Data Collection
  • Appointment Scheduling
  • Report Generation
  • Scheduling
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Upselling strategies
  • Call center experience
  • Paperwork Processing
  • Information Security
  • Repair logging
  • Tire balancing
  • Leak repair
  • Parts Lubrication
  • Vehicle repair
  • Educational leadership
  • Infrastructure development
  • Building Maintenance
  • Meeting Organization
  • Crisis Management
  • Reporting skills

Timeline

Apprentice Electrician

Generation Systems
03.2024 - 10.2024

Customer Service Representative

Vivint Home Security
10.2023 - 03.2024

Missionary

Church Of Jesus Christ Of Latter Day Saints
09.2021 - 09.2023

Tire Technician

Les Schwab
08.2020 - 08.2021

High School Diploma -

Chiawana

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Nick Zornes