Nickaela Steele

• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Explained daily specials and beverage promotions to exceed daily sales goals.

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• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Learned how to operate in multiple roles during one shift and doing duties as need be regardless of the role they may fall under (Runner, Server, Bartender, Barback etc).
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Served high customer volumes during special events, nights, and weekends.

• Continuously updated knowledge of industry trends, including new cocktails and techniques.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Served food and beverages promptly with focused attention to customer needs.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Accurately catered to the needs of patrons, serving at least 6 sizeable parties at a time.
• Cultivated warm relationships with regular customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.