Nickaletta Hendricks
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Support & Service
Southwest Airlines
09.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Implemented systems and procedures to increase sales.
Concierge
Catalyst
Charlotte , NC
05.2019 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Patient Care Coordinator
Atrium Healthcare
Charlotte , NC
05.2018 - 09.2022
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Associate Of Applied Arts - General Studies
Holyoke Community College
Holyoke, MABachelor Of Public Health - Public Health
University of Massachusetts Amherst
Amherst, MASkills
- Benefits Explanations
- Eligibility Rules
- Commercial Insurance
- Customer Service and Assistance
- Customer Accounts Management
- Efficient Service
- Customer Communication and Empathy
- Tracking and Documentation
- Microsoft Excel
Timeline
Customer Support & Service
Southwest Airlines
09.2022 - Current
Concierge
Catalyst
05.2019 - Current
Patient Care Coordinator
Atrium Healthcare
05.2018 - 09.2022
Associate Of Applied Arts - General Studies
Holyoke Community College
Bachelor Of Public Health - Public Health
University of Massachusetts Amherst
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