Nickeil Edwards
Newark,New Jersey
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Madrag and 10 Spot
Newark, NJ
12.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Team Leader
IBEX Global
05.2021 - 10.2022
- Daily use of applications such as Excel, Microsoft Word and Outlook.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
Customer Service Agent
Ibex Global
09.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
Voluntary Assistant
Bombay Health Clinic
06.2018 - 07.2018
- Assisted patients with inquiries in regards to the filing of paperwork
- Filed patient documents
- Assisted Practical Nurses with the preparation of necessary materials needed to treat patients(gauzes, cottons etc).
Education
Higher Education -
Manchester High School
07.2020
High School Diploma -
Manchester High School
Jamaica07.2018
Skills
- Evaluating Employee Work
- Leadership
- Issue Resolution
- Overseeing Daily Activities
- Analytical Thinking
- Verbal and Written Communication
- Teamwork and Collaboration
- Effective Customer Service
- Patient Advising
Timeline
Retail Sales Associate
Madrag and 10 Spot
12.2022 - Current
Team Leader
IBEX Global
05.2021 - 10.2022
Customer Service Agent
Ibex Global
09.2020 - 05.2021
Voluntary Assistant
Bombay Health Clinic
06.2018 - 07.2018
Higher Education -
Manchester High School
High School Diploma -
Manchester High School
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